Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kristi Doane

Chilhowie,VA
Kristi Doane

Summary

Proven to enhance client satisfaction and foster repeat business through meticulous cleaning and exceptional customer service, I bring a track record of efficiency and thoroughness from my experience as a Professional Domestic Cleaner. At Dairy Queen Grill & Chill Restaurant, I honed my skills in team leadership and sales strategy, contributing to long-term business growth. Skilled in deep cleaning protocols and adept at multitasking, I excel in fast-paced environments, ensuring both quality and productivity.

Overview

15
years of professional experience

Work History

Self

Professional Domestic Cleaner
07.2020 - Current

Job overview

  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
  • Exceeded client expectations through tailored services that addressed specific needs including laundry care, ironing, or pet-related tasks.
  • Maintained a pristine work environment for families, ensuring safety and comfort in their homes.
  • Streamlined cleaning routines by organizing supplies and equipment for easy access and use.
  • Collaborated with homeowners to develop customized cleaning schedules that accommodated their lifestyles while maximizing efficiency.
  • Preserved the integrity of delicate surfaces by selecting appropriate cleaning agents for various materials such as wood or marble flooring.
  • Demonstrated attention to detail with meticulous window washing, resulting in streak-free clarity.
  • Reduced allergens and improved air quality through regular dusting, vacuuming, and mopping.
  • Upheld strict confidentiality standards when working within private residences, fostering trust between clients and service providers.
  • Prevented pest infestations by properly disposing of waste materials and maintaining clean food storage areas.
  • Assisted in maintaining a clutter-free environment, implementing effective organizational systems within clients'' homes.
  • Eliminated germs and bacteria with proper sanitization of high-touch areas such as doorknobs, light switches, and countertops.
  • Increased efficiency by quickly adapting to clients'' individual preferences and requirements for each home environment.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Provided support during special events by offering additional cleaning services in preparation for parties or gatherings.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Polished fixtures to achieve professional shine and appearance.

Dairy Queen Grill & Chill Restaurant

Assistant Manager of Sales
08.2017 - 06.2020

Job overview

  • Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
  • Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
  • Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
  • Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
  • Managed a team of sales representatives, providing training and guidance for successful sales strategies.
  • Organized product demonstrations for prospective clients, showcasing features and benefits as part of persuasive sales pitches.
  • Monitored inventory levels closely, coordinating with procurement department to prevent product shortages during peak demand periods.
  • Supported staff with training, guidance and confident leadership.
  • Maintained professional and impeccable environment for employees and customers.
  • Coached employees on upselling products and recommending enhanced services.
  • Trained new associates in successful sales and performance strategies.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Strengthened performance by applying excellent program and project leadership skills.
  • Assisted sales team with completing customer transactions and managing issues.
  • Managed and developed sales team.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

RiverFront Cafe and Catering

Front End Mgr and Top Server
06.2009 - 06.2019

Job overview

  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Evaluated employee performance and made recommendations for improvements.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees through day-to-day work and complex problems.
  • Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Marion Senior High School
Marion, VA

High School Diploma
05.1991

University Overview


  • Honor Roll [Semester and Year]
  • 3.6 GPA
  • Ranked in Top 30% of class
  • Extracurricular Activities: SCA, SADD, Choir, Cheerleading

Skills

  • Laundry and ironing
  • Bathroom sanitizing
  • Appliance cleaning
  • Deep cleaning expertise
  • Dusting and polishing
  • Advanced stain removal
  • Floor care proficiency
  • Waste disposal knowledge
  • Pet mess cleanup
  • Eco-friendly Cleaning
  • Tile and grout cleaning
  • Mold and Mildew Treatment
  • Odor control methods
  • Carpet cleaning techniques
  • Furniture care
  • Room deodorizing
  • Bed making techniques
  • Cleaning and organizing abilities
  • Customer service-focused
  • Vacuuming and sweeping
  • Mopping and sweeping
  • Cleaning bathrooms
  • Excellent oral and written communication
  • Vacuuming
  • Hospitality background
  • Housekeeping
  • Residential Cleaning
  • Waste disposal
  • Folding clean laundry
  • Window Cleaning
  • Dusting furniture
  • Restroom detailing
  • Ordering cleaning supplies
  • Exceptional communicator
  • Ceiling fan cleaning
  • Multitasking and Prioritizing
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making
  • Deep Cleaning Protocols
  • Data Entry
  • Professional and Courteous
  • Task Prioritization
  • Self Motivation

Timeline

Professional Domestic Cleaner

Self
07.2020 - Current

Assistant Manager of Sales

Dairy Queen Grill & Chill Restaurant
08.2017 - 06.2020

Front End Mgr and Top Server

RiverFront Cafe and Catering
06.2009 - 06.2019

Marion Senior High School

High School Diploma

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Kristi Doane