Kristi Downing
Marietta,OK
Summary
Dedicated, hardworking Customer Service Representative with extensive experience. Organized to thrive in both team-based and independent settings with upbeat, positive attitude and proven skill in establishing rapport with clients. Skilled in multitasking, time management abilities and delivering tailored solutions to diverse customer needs in fast-paced working environments. Self-motivated adaptable and dependable while consistently achieving performance goals with minimal supervision. Devoted to giving every customer a positive and memorable experience. Known for successfully handling escalated customer support issues. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.
Overview
18
18
years of professional experience
Work History
Commissioned Artist
Self employed
Marietta, OK
2018.01 - Current
- Developed custom concepts and preliminary sketches for commissioned artwork.
- Created finished pieces using acrylic, watercolor, ink, and mixed media.
- Interpreted reference photos and written briefs into original artwork.
- Managed project timelines, materials, and commission workflow independently.
- Packaged and delivered completed artwork for private and commercial clients.
- Maintained client communication throughout self-employed art commissions.
- Provided guidance on color selection and composition choices.
- Created detailed sketches and drawings to capture desired design concepts.
- Developed original artwork for private and corporate clients.
- Participated in gallery shows to promote artworks and business identity.
- Prepared works for public exhibitions and competitions.
- Researched new techniques and styles to keep up with current trends in the art community.
- Utilized a variety of mediums, such as oils, acrylics, watercolors, and pastels.
- Kept accurate records of sales transactions related to commissioned works.
- Ensured that deadlines were met while maintaining quality standards.
- Organized art supplies and materials in preparation for each project.
- Attended meetings with potential clients to discuss their artistic needs.
- Adhered to all safety regulations when handling hazardous materials.
- Maintained positive customer relations throughout the commissioning process.
- Compiled digital portfolios featuring completed projects for promotional purposes.
- Addressed client concerns and worked together to achieve mutually beneficial outcomes.
- Prepped areas and set up supplies prior to beginning artistic sessions.
- Developed and conceptualized unique artistic pieces for various exhibitions and clients.
- Applied various finishing techniques to protect and enhance the appearance of artworks.
- Provided art consultations and recommendations to clients based on their needs and preferences.
- Sourced and purchased materials, maintaining a budget for art supplies and expenses.
- Managed multiple art projects simultaneously, ensuring timely completion and delivery.
- Applied learned color theory and lighting techniques into designs to add dimension and depth.
- Integrated and developed visual elements to produce illustrations of ideas, emotions or moods.
- Marketed artwork through brochures, mailings or websites.
- Consulted clients on self-employed commission requirements and artistic direction.
Hair Braider
Self employed
Marietta, OK
2010.01 - Current
- Consulted clients on braid styles, maintenance, and hair care needs.
- Braided natural hair using box, cornrow, twist, and protective styles.
- Installed extensions and added hair for custom braid designs.
- Sectioned hair and prepared parts for neat braiding patterns.
- Scheduled appointments and managed client bookings for home-based braiding services.
- Coordinated client appointments and managed bookings, ensuring efficient scheduling for home-based braiding services.
- Maintained inventory of hair products, accessories, and braiding supplies.
- Prepared and braided hair for clients according to their individual needs and preferences.
- Analyzed customer's hair type prior to beginning a service in order to ensure best results.
- Arrived punctually for all scheduled appointments to maintain professionalism. for appointments and adhered to given schedules.
- Maintained a clean and orderly work area at all times.
- Created unique hairstyles based on customer requests or special occasions.
- Washed and blow-dried clients' hair to prepare for styling services. clients' hair.
- Recommended services and products to enhance customer hair health and appearance, fostering long-term client relationships.
- Recommended salon and retail products to clients.
- Evaluated customer satisfaction following completion of service in order to improve future experiences.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Colored and cut hair according to client preferences and style requests. and installed extensions according to style photos and client specifications.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Used curlers, rollers and curling irons to press and curl hair.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Shaved and trimmed beards and mustaches to achieve neat and polished grooming. and shaped beards and mustaches.
- Bleached, dyed or tinted hair using applicator or brush.
- Responded to customer inquiries by phone, email, and in person.
- Customized styles and services to meet individual client needs, enhancing overall customer satisfaction.
- Cut and trimmed hair or hairpieces for clients to achieve desired styles. and shaped hair or hairpieces using clippers and scissors.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Operated cash registers to receive payments from patrons.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
House Cleaner
Self employed
Marietta, OK
2023.06 - 2026.06
- Coordinated home cleaning schedules to align with client availability and optimize service delivery.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Interacted pleasantly with clients and guests when performing daily duties.
- Communicated cleaning preferences with self-employed clients and followed special instructions carefully.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Removed waste from wastebaskets and installed new liners for cleanliness.
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Washed windows, mirrors, and fixtures to maintain polished living spaces.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Replaced bed linens, arranged beds, and revitalized bedrooms to enhance comfort.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Organized supplies and restocked equipment to ensure cleaning readiness between visits.
- Provided additional services requested by customers, including laundry washing, folding, ironing, and pet care, to enhance customer satisfaction.
- Arranged items in closets based on specific requirements provided by customers.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Managed client schedules, confirmed appointments, and adjusted visit plans independently.
- Transported trash bags to designated outdoor receptacles for disposal.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
Private Nanny
Self employed
Marietta, OK
2025.08 - 2026.05
- Managed daily childcare routines as self-employed private nanny for client families.
- Supervised play, homework, and learning activities in safe home settings.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Prepared meals and snacks following parent guidelines and dietary needs.
- Prepared meals according to dietary needs of the family's children.
- Supported bedtime routines, hygiene tasks, and age-appropriate self-care habits.
- Provided supervision and guidance to ensure safety of children in all situations.
- Monitored children's activities to ensure their safety and well-being. and guidance to ensure safety of children in all situations.
- Oversaw various household responsibilities including cleaning and organization. including laundry, grocery shopping, and light housekeeping tasks.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Provided positive reinforcement through rewards systems for good behavior.
- Regulated children's schedules to balance rest, learning, and play.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Facilitated safe, caring, and warm environment for children to stimulate development.
- Administered basic first aid techniques while monitoring health conditions closely.
- Developed an understanding of each child's individual strengths and weaknesses.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Planned age-appropriate educational activities designed to promote learning and development.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Engaged with children on individual basis to build positive, trusting relationships.
- Facilitated engaging, hands-on activities tailored to children's interests and abilities. consistent with child's interests and skills.
- Distributed prescribed medication to children according to parental guidelines. according to parental instructions.
- Provided direct-care services for children of varying ages.
- Engaged with children on an individual basis to build positive, trusting relationships.
- Removed hazards and developed appropriate boundaries and rules to create a safe environment for children.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Managed household duties including laundry, grocery shopping, and light housekeeping tasks.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Removed hazards and developed appropriate boundaries and rules to create a safe environment for children.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
In-School Suspension Teacher
Marietta Middle School
Marietta, OK
2022.09 - 2023.05
- Supervised students assigned to in-school suspension at Marietta Middle School.
- Maintained orderly suspension room aligned with Marietta Middle School procedures.
- Monitored student conduct and redirected off-task behavior calmly.
- Reinforced classroom expectations and school behavior policies during suspension periods.
- Documented attendance, behavior notes, and daily student progress.
- Communicated with teachers, counselors, and administrators about student needs.
- Provided guidance and support to students in In-School Suspension program.
- Distributed classwork and guided completion of assigned coursework.
- Facilitated small group instruction for students who needed extra assistance or enrichment opportunities.
- Implemented strategies designed to promote successful reintegration into regular classes upon completion of the program.
- Conducted one-on-one meetings with students to discuss behavior issues and develop improvement plans.
- Provided emotional support for students struggling with personal issues that may have contributed to their suspension.
- Utilized behavior management techniques such as positive reinforcement and redirection when dealing with disruptive behaviors.
- Supported respectful routines that protected learning time for regular classrooms.
- Participated in professional development activities related to best practices for working with suspended youth.
- Researched new teaching methods and strategies applicable for use in an ISS setting.
- Collaborated with school staff to ensure appropriate intervention strategies were utilized with students in ISS.
- Provided counseling support to students regarding behavioral issues on potential risks associated with negative decision making.
- Developed detailed lesson plans tailored to student needs and chose supporting materials to promote positive learning experiences.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Led students through safety procedures for active shooter and fire drills.
Cafeteria Worker
Opaa!
Marietta, OK
2021.08 - 2022.09
- Prepared and served food in a high-volume cafeteria setting, ensuring timely meal delivery.
- Served customers quickly and efficiently while maintaining high standards of customer service.
- Followed sanitation procedures for counters, trays, utensils, and dining areas.
- Checked food temperatures and ensured compliance with safety guidelines during meal service.
- Restocked serving lines with food, condiments, napkins, and supplies.
- Monitored inventory levels of food items in order to ensure adequate supply at all times.
- Prepared school cafeteria meals following Opaa! recipes and portion standards.
- Assisted teammates with meal prep, cleanup, and daily cafeteria workflow.
- Organized and prepared ingredients for batch cooking.
- Organized storage areas and rotated ingredients for school lunch operations.
- Upheld correct procedures for preparing foods and storing leftovers.
- Utilized safe and efficient methods for operating equipment.
- Operated kitchen equipment for heating, assembling, and holding food safely.
- Performed work to top standards, providing best service for students, employees and school visitors.
- Operated industrial dishwasher to wash glassware and utensils.
- Assisted with catering events by setting up buffet lines and plating individual meals.
- Conducted inventory check of supplies and equipment to maintain stock. of supplies and equipment and placed new orders to maintain stock levels.
- Rotated stock items so that older items are used first.
- Inquired with customers about meal satisfaction to gather feedback. about meals to assess satisfaction and collect vital feedback.
- Greeted frequent visitors by name and explained new promotions.
- Welcomed guests with a friendly demeanor to create a positive dining atmosphere. with friendliness and professionalism.
- Coordinated multiple tasks efficiently during busy service periods to maintain workflow. efficiently during busy service periods. within fast-paced environment.
- Checked buffet inventory regularly to maintain adequate stock levels. and reported stock levels to kitchen management.
Inside Sales Marketing Representative
Alphalete Marketing
Grand Prairie, Tx
2019.12 - 2020.04
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
- Upsold and cross-sold products to existing customers to maximize revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided product information and demonstrations to customers via phone and online platforms.
- Greeted and assisted customers to foster positive experiences.
- Prepared and delivered sales presentations to customers and stakeholders.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Qualified leads using company scripts, CRM records, and customer notes.
- Coordinated with marketing staff on campaigns, promotions, and follow-up tasks.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Maintained and updated customer database with contact details and sales interaction history.
- Utilized CRM software to track sales progress and communicate with team members.
- Managed multiple sales projects simultaneously and met deadlines.
- Conducted product demonstrations to educate customers on features and benefits of products.
- Coordinated with other departments to ensure timely delivery of products and services to customers.
- Identified potential new customers and developed plans for acquiring them.
- Provided technical support for installation or troubleshooting issues related to products and services.
- Generated leads from various sources such as cold calling, networking events, referrals.
Customer Service Representative
ADT Security Services
2019.02 - 2019.11
- Assisted customers by answering questions and resolving issues to enhance satisfaction.
- Answered 100+ inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services Directed inbound calls to designated individuals or departments.
- Assisted customers by answering questions and solving problems.
- Ensured positive customer experiences by effectively resolving complaints and addressing concerns.
- Identified opportunities to up-sell and recommend additional merchandise to enhance customer value.
Customer Service Representative
Brinks Home Security
2017.03 - 2018.12
- Answered 100+ inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services and directed inbound calls to designated individuals or departments.
- Answered 100+ inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services Directed inbound calls to designated individuals or departments.
- Resolved escalated customer issues quickly to drive client retention.
- Ensured positive customer experiences by effectively resolving complaints and addressing concerns.
- Identified and pursued opportunities to up-sell and introduce additional merchandise based on customer interests.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Sought opportunities to up-sell and add-on additional merchandise.
- Recommended and assisted customers in selecting merchandise tailored to their needs and preferences.
- Kept abreast of rapidly evolving technology to provide knowledgeable customer support.
Freight Stocker/Cashier
WinCo Foods
2016.09 - 2017.02
- Operated check stand equipment including cash register, scanner and scale.
- Monitored product inventory and identified items for reorder to ensure stock availability.
- Accepted cash, check, credit and debit payments in an accurate and efficient manner.
- Provided friendly and knowledgeable service to all guests.
- Provided professional and courteous service at all times.
- Maintained clean, tidy and organized checkout areas.
- Maintained tidy, clean and trash-free work areas.
- Recommended products based on customer preferences.
- Organized product cases in produce warehouse and walk-in cooler for optimal accessibility and presentation.
- Collaborated with customer service representatives to effectively address and resolve customer issues.
- Observed customers for suspicious behaviour and signs of theft.
- Praised by management for being a fast and efficient worker, requiring little supervision.
- Handled products and equipment in accordance with safety and sanitation guidelines.
- Used equipment such as hand trucks, pallet jacks and forklifts in a safe and efficient manner.
- Collaborated with customer service team to effectively resolve customer issues and enhance satisfaction.
- Conducted price checks for cashiers and service clerks.
- Processed customers' orders by efficiently scanning items, weighing fruit and vegetables and accurately coding special items.
Housekeeper
Uptown Cleaning
2015.03 - 2015.09
- Executed safe usage of chemical cleaners to maintain a healthy environment.
- Cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
- Performed various laundry duties, including folding, ironing and pressing.
- Completed cleaning tasks while actively engaging in physical movements to ensure thorough cleanliness.
- Provided detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.
- Cleaned guest rooms thoroughly to ensure guest satisfaction and comfort. to the satisfaction of all clients.
- Fostered long-term relationships with regular customers, resulting in repeat business.
- Created repeat business by developing long-term relationships with regular customers.
Merchandiser/Housekeeper
Bloomingdales
2014.09 - 2015.02
- Maximized the potential for sales cycle success through effective promotions placement and eye-catching product displays.
- Organized and tagged merchandise on the sales floor to improve accessibility.
- Unloaded cargo from truck using hand trucks and pallet jacks to ensure timely stock availability.
- Opened and inspected boxes to evaluate product accuracy and quality.
- Added warehouse identification tags to incoming merchandise and stored on correct shelves.
- Executed cleaning tasks while actively maintaining mobility to ensure a clean and safe environment.
- Sanitized surfaces, swept and mopped large areas.
- Cleared and sanitized all waste receptacles to maintain cleanliness in the environment.
- Ensured the safe usage of chemical cleaners.
Assembly Line Worker
Commscope
2014.04 - 2014.07
- Collaborated with team to ensure consistent line productivity and meet production targets.
- Used established assembly instructions to complete jobs in an efficient and accurate manner.
- Collaborated in a team-based environment to maintain line productivity.
- Maintained work areas in a clean, neat and organized fashion.
- Planned and laid out work to meet production and schedule requirements.
- Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
- Supported quality assurance by visually inspecting items and removing defect parts.
- Conducted visual inspections of items to uphold quality standards and eliminate defective parts.
- Executed fundamental tasks including boxing, labeling, and moving items to streamline workflow. such as boxing and labeling items. such as boxing, labeling and moving items.
Housekeeper
Uptown Cleaning
2012.01 - 2013.08
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
- Cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
- Interacted with residents during cleaning to create a more inviting environment. during cleaning to foster a friendly and welcoming atmosphere.
- Replaced sheets and pillowcases daily and used hospitality corners on all beds.
- Performed various laundry duties, including folding, ironing and pressing.
- Interacted positively with residents while cleaning their apartments and the common areas.
- Provided detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.
- Performed thorough cleaning of rooms to ensure a fresh and pleasant atmosphere. to the satisfaction of all clients.
- Established long-term client relationships to encourage repeat business by developing long-term relationships with regular customers.
Nurses Aid
Wheeler Nursing & Rehabilitation
2010.11 - 2011.01
- Cultivated positive relationships with residents, families, healthcare providers, and community to enhance overall care experience.
- Recorded patients' medical history, vital statistics and test results in medical records.
- Ensured efficacy of treatments through monitoring of treatment regimens.
- Delivered compassionate companionship to elderly and developmentally disabled patients, fostering emotional well-being.
- Measured and documented patients' temperature, pulse, and blood pressure in medical records to ensure accurate health monitoring.
- Frequently commended for maintaining the safety, respect and dignity of residents.
- Took and recorded patients' temperature, pulse and blood pressure.
- Facilitated individual and group activities to encourage resident participation and social engagement.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff.
Restaurant Hostess
Chilis Grill & Bar
2010.09 - 2010.11
- Resolved guest complaints by actively listening to concerns and promptly notifying restaurant manager for resolution.
- Greeted new customers, answered initial questions and took drink orders.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Engaged customers by discussing menu items and dietary needs, recording special requests and suggesting appetizers to enhance dining experience.
- Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
- Executed opening and closing checklists to ensure operational readiness.
- Supported other areas of the restaurant in set up, cleanup, prep work and equipment maintenance.
- Monitored guest satisfaction throughout meal service, checking on each table to ensure timely refills and address any requests.
- Recorded orders and partnered with team members to serve food and beverages.
Housekeeper
Maid Brigade
2010.02 - 2010.08
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
- Swept and vacuumed floors, hallways and stairwells.
- Emptied and cleaned all waste receptacles.
- Delivered thorough cleaning services in a fast-paced environment.
- Delivered thorough and efficient cleaning services in fast-paced environment with multiple interruptions, ensuring high standards were maintained.
- Fostered positive relationships with residents during cleaning of apartments and common areas, enhancing their living experience.
- Thoroughly cleaned guest rooms to ensure high standards of hygiene and comfort. thoroughly to meet cleanliness standards. to the satisfaction of all clients.
- Implemented safe handling and usage of chemical cleaners, prioritizing safety and compliance with health standards.
Restaurant Hostess
Chilis Grill & Bar
2008.12 - 2009.07
- Resolved guest complaints by actively listening and informing restaurant manager of issues for prompt resolution.
- Greeted new customers, answered initial questions and took drink orders.
- Guided guests through the dining rooms and provided needed assistance.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Checked on tables regularly to refill drinks and promptly respond to guest requests.
- Supported other areas of the restaurant in set up, cleanup, prep work and equipment maintenance.
- Completed opening and closing checklists according to set standards.
- Swept floors in dining area to maintain cleanliness and safety standards. and maintained sweep logs.
- Recorded orders and partnered with team members to serve food and beverages.
Education
GED/High School Diploma Equivalent -
Skills
- Strong organizational skills
- Detail orientation
- Client relationship management
- Sharp problem solver
- Team leadership
- Active listening skills
- Adaptive team player
- Positive work ethic
Timeline
Private Nanny
Self employed
2025.08 - 2026.05
House Cleaner
Self employed
2023.06 - 2026.06
In-School Suspension Teacher
Marietta Middle School
2022.09 - 2023.05
Cafeteria Worker
Opaa!
2021.08 - 2022.09
Inside Sales Marketing Representative
Alphalete Marketing
2019.12 - 2020.04
Customer Service Representative
ADT Security Services
2019.02 - 2019.11
Commissioned Artist
Self employed
2018.01 - Current
Customer Service Representative
Brinks Home Security
2017.03 - 2018.12
Freight Stocker/Cashier
WinCo Foods
2016.09 - 2017.02
Housekeeper
Uptown Cleaning
2015.03 - 2015.09
Merchandiser/Housekeeper
Bloomingdales
2014.09 - 2015.02
Assembly Line Worker
Commscope
2014.04 - 2014.07
Housekeeper
Uptown Cleaning
2012.01 - 2013.08
Nurses Aid
Wheeler Nursing & Rehabilitation
2010.11 - 2011.01
Restaurant Hostess
Chilis Grill & Bar
2010.09 - 2010.11
Housekeeper
Maid Brigade
2010.02 - 2010.08
Hair Braider
Self employed
2010.01 - Current
Restaurant Hostess
Chilis Grill & Bar
2008.12 - 2009.07