Kristi Dudley
Carrollton
Summary
Passionate and dedicated professional with a proven track record in providing support and making a positive impact. Results-driven sales professional with a proven ability to build relationships, identify customer needs, and close deals. Experienced in managing the full sales cycle, exceeding revenue targets, and delivering exceptional customer experiences. Strong communicator with a consultative sales approach. Strong organizational, communication, and leadership skills with a deep commitment to making a positive impact.
Overview
16
16
years of professional experience
Work History
Licensed Insurance Agent
Farmers Insurance Agency
09.2024 - Current
- Consistently met or exceeded monthly sales targets by 15-30% consistently.
- Generated new business by identifying customers needs and recommending a tailored policy.
- Built and maintained long-term client relationships to increase business and referrals.
- Overcame customers objections using consultative selling techniques.
- Averaged 40 outbound calls per day to potential clients.
- Developed customized insurance solutions aligned with client needs and risk profiles.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
Program Manager
Childcare Paradise
08.2022 - 08.2024
- Developed, implemented, and managed the food program, which provided daily nutritious meals to over 500 at-risk youth in collaboration with local schools and community centers.
- Designed and executed outreach strategies that increased program participation by 30%, ensuring that more children received essential meals.
- Coordinated with local food banks, donors, and volunteers to secure food supplies and financial support, enabling consistent program operations.
- Led a team of 8 staff members and volunteers, providing training, supervision, and mentorship to ensure program success.
- Created and maintained data tracking systems to monitor program impact, measure outcomes, and report to stakeholders.
Licensed Insurance Agent
LIBERTY MUTUAL INSURANCE COMPANY
09.2017 - 08.2022
- Consistently exceeded monthly sales targets by 20%, generating an average of $35,000 in premiums per month.
- Conducted thorough client assessments to identify coverage gaps and recommend suitable P&C insurance policies.
- Collaborated with underwriters to ensure accurate policy issuance and efficient claims processing.
- Conducted regular policy reviews for existing clients, identifying opportunities to upsell and cross-sell additional coverage.
- Generated new business through targeted outreach and referrals, resulting in a 25% growth in client base.
- Cultivated strong relationships with clients, enhancing customer satisfaction and retention.
Inbound Sales Associate
AT&T
03.2012 - 08.2017
- Managed a pipeline of leads and opportunities, consistently achieving a conversion rate of 40%.
- Consistently achieved and surpassed monthly sales quotas.
- Expertly showcased AT&T’s extensive product offerings, including smartphones, plans, accessories, and home services.
- Actively engaged with customers to understand their needs and provided personalized recommendations to meet their requirements.
- Conducted product demonstrations, highlighting features and benefits, resulting in a 25% increase in upsell and cross-sell opportunities.
- Participated in ongoing training programs to stay updated on new products, promotions, and industry trends.
Sales Agent
Time Warner Cable
07.2009 - 02.2012
- Managed high-volume inbound calls, providing exceptional customer service and product knowledge.
- Analyzed customer feedback to identify trends, informing product recommendations and service enhancements.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Enhanced customer retention with exceptional service, building rapport, and addressing concerns in a timely manner.
- Maintained a high level of product knowledge, staying up-to-date on new features and offerings to provide expert guidance to customers.
Education
Associate of Arts -
The University of Texas At Arlington
Arlington, TXSkills
- Consultative selling approach
- Client engagement techniques
- Effective objection resolution
- Strong verbal communication skills
- Team building
- Strong verbal communication
- Skilled in Microsoft Office applications
- Empathy and Cultural Sensitivity
- Outlook
- Excellent Computer Skills
- Goal oriented approach
Timeline
Licensed Insurance Agent
Farmers Insurance Agency
09.2024 - Current
Program Manager
Childcare Paradise
08.2022 - 08.2024
Licensed Insurance Agent
LIBERTY MUTUAL INSURANCE COMPANY
09.2017 - 08.2022
Inbound Sales Associate
AT&T
03.2012 - 08.2017
Sales Agent
Time Warner Cable
07.2009 - 02.2012
Associate of Arts -
The University of Texas At Arlington
Accomplishments
Liberty MutualTop Sales Performer | Liberty Mutual Insurance | 2019, 2020, 2021