Kristi Duranza
Sunrise,Florida
Overview
4
4
years of professional experience
Work History
Customers service
Target
Sunrise , FL
10.2024 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and organizational skills through working on group projects.
Production Associate
Best Buy
Plantation, FL
09.2021 - 01.2023
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
- Attended regular training sessions to increase machine operating skills.
- Assisted assessment of finalized product development to maintain QC standards.
- Organized project components according to workflow.
- Sorted and packaged products to prepare for processing or shipment.
- Evaluated printed components to comply with quality control standards.
- Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
- Diligently maintained safety and quality standards.
- Completed product assembly according to standardized procedures.
- Satisfied customers with quick, accurate service under tight deadlines.
- Assisted teammates with daily tasks during peak periods.
- Greeted customers and answered product or service questions.
- Secured and stored items until customer pickup.
- Asked store associates for help locating missing products.
- Suggested comparable products to replace out-of-stock items.
- Picked guest orders following specific requests.
- Listened to customer needs to identify and recommend best products and services.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained safety and security of premises, visitors and employees.
- Reviewed CCTV footage to obtain evidence of theft.
- Controlled reduction of loss inventory by protecting company assets.
- Identified potential shoplifters and alerted management.
- Partnered with store managers on basis to conduct loss investigations.
Skills
- Computer skills
- Proficient in [technology]
- Packaging and labeling
- Work order processing
- High-energy attitude
- Money handling
- Order processing
- Retail sales customer service
- Positive and professional
- Customer service
Timeline
Customers service
Target
10.2024 - Current
Production Associate
Best Buy
09.2021 - 01.2023