Kristi Elizardo Rios
Summary
Dependable and effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. I am a detail-oriented team player with strong organizational skills, self-motivated, and knowledgeable about successful strategies for managing fast-paced work. I want to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Phlebotomy Manager
Arbor Women's Health Elevated
05.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- I onboarded new employees with training and new hire documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed and motivated employees to be productive and engaged in work.
Phlebotomy Assistant Manager
Arbor Diagnostics
11.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Clinical Specialist
Arbor Diagnostics
03.2021 - 11.2021
- Visited assigned accounts, identified and trained clinical champions, and established relationships with key decision-makers.
- Put together and distributed information to non-clinical teams regarding potential customer questions or concerns.
- Prepared reports and updated required documentation.
- Resolved customer concerns through accurate and timely investigation and partnered with Phlebotomy team members to develop solutions.
Phlebotomy Supervisor
Arbor Diagnostics
10.2017 - 03.2021
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Developed and implemented training processes to achieve high quality of care for patients.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Performed tasks as member of line staff to reduce wait time.
- Upheld all compliance standards and kept team in line with requirements.
- Managed effective schedules to cover all department needs.
- Fostered communication within team and between departments.
- Reviewed employee performance and developed improvement plans.
- Developed and implemented strategies to improve phlebotomy processes.
Phlebotomist
Quest Diagnostics
12.2012 - 01.2017
- Perform a variety of routine blood drawing procedures including venipuncture techniques using standard equipment
- Confer with patients to obtain information for laboratory records, explain procedures, allay fears, and elicit cooperation
- Prepare, process, label, and store patient specimens and samples according to departmental policy
- Maintain inventory supplies; stock supplies on carts and in designated areas
- Follow HIPPA procedures and keep patient information confidential.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
Office Administrator
Pappasito's Cantina
09.2011 - 12.2012
- Compile, review, and prepare daily sales and labor reports
- Processes weekly payroll by ensuring employee hours are accurate
- Calculates, inputs, and files daily invoices for products received
- Maintains an accurate inventory of uniforms and office supplies
- Processes and distributes cash banks and cash deposits daily.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produce monthly reports.
Phlebotomist
Onsite Health Diagnostics
08.2011 - 12.2011
- Extract blood samples from patients, verify identification
- Assemble and disassemble distinct workstations
- Acquire, label, and process blood samples for patients
- Travel to different locations to perform health screenings for companies' employees.
- Used personal protective equipment correctly to protect coworkers and patients.
Phlebotomist
Clinical Pathology Laboratory
08.2008 - 10.2010
- Record and process individual blood samples for specific patients to and from the lab
- Register patients into the computer system, verify patient information
- Partake in daily receptionist duties
- Restock supplies in draw station areas and maintain a clean and sanitary area
- Packaged and shipped specimens to the central lab daily.
- Monitored patients for reactions and verified sample quality.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Receptionist
Brazos Physicians Group
07.2006 - 08.2008
- Prepared patients' charts and organized patient's personal documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted in organizing supplies and drug cabinet
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate of Science - Business
Blinn College
Bryan, TX05.2024
Skills
- Strategic Planning
- Staff Development
- Operations Management
- Performance Management
- Policy Implementation
- Schedule Preparation
- Performance Evaluations
- Time Management
- Complex Problem-Solving
- Verbal and Written Communication
Timeline
Phlebotomy Manager
Arbor Women's Health Elevated
05.2023 - Current
Phlebotomy Assistant Manager
Arbor Diagnostics
11.2021 - 05.2023
Clinical Specialist
Arbor Diagnostics
03.2021 - 11.2021
Phlebotomy Supervisor
Arbor Diagnostics
10.2017 - 03.2021
Phlebotomist
Quest Diagnostics
12.2012 - 01.2017
Office Administrator
Pappasito's Cantina
09.2011 - 12.2012
Phlebotomist
Onsite Health Diagnostics
08.2011 - 12.2011
Phlebotomist
Clinical Pathology Laboratory
08.2008 - 10.2010
Receptionist
Brazos Physicians Group
07.2006 - 08.2008
Associate of Science - Business
Blinn College
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