Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRISTI ERICKSON

Alton

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Case Manager

Rosecrance Jackson Centers
01.2024 - Current
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Build relationships with community partners, such as shelters, local housing authorities, and non-profit organizations to expand housing opportunities for clients.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
  • Developed resource directory for clients, simplifying their search for essential services.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
  • Developed strong relationships with local organizations to establish a network of support services for clients in need.
  • Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
  • Assisted families with financial and housing resources.
  • Assisted families in finding childcare and getting child care assistance.

Sexual Assault Advocate

Centers Against Abuse and Sexual Assault (CAASA)
04.2022 - 12.2023
  • Provide advocacy for survivors of sexual assault at the individual and system level
  • Assist victims of sexual assault when requested by law enforcement at crime scenes, hospitals, or other safe locations
  • Provide support, referrals, and information related to emergency needs, legal representation (if requested by the victim), crime victim’s rights and victim compensation information and applications
  • Complete client intake forms, document services, and provide referrals
  • At the victim’s request and consent, work closely and interact with tribal law enforcement, criminal investigators, detectives, deputies, patrol officers, supervisors, service providers, other advocates, governmental agencies, and the general public, to ensure the victim’s rights and needs are addressed
  • Provide back-up to/for volunteer advocates
  • Having good working relationships with other multi-jurisdictional agencies
  • Respond to cases of sexual assault during and/or after business hours
  • Plan for and/or provide cultural healing and support services
  • Accompany sexual assault victims, as requested, to court appearances related to restraining orders or other matters
  • Offer emotional support, information, to the victim and any family members or friends who may be in need of assistance.
  • Responsible for developing contacts and building liaison relationships within the community, that may also include the development of teams such as a Sexual Assault Response Team and subsequent team coordination
  • Assist with presentations to schools, community groups, law enforcement and others interested in issues related to sexual assault and the provision of victim centered, culturally appropriate services
  • Develop educational and outreach materials including but not limited to brochures and one-sheets
  • Attend and provide a table of information at community events or other programming as appropriate.
  • Responsible for recordkeeping to ensure proper submission of monthly, quarterly and annual reports related to victim services, statistics, volunteer hours and other services provided
  • Collaborated with multidisciplinary teams to provide holistic services for sexual assault survivors.

Cook

Boyden Elementary School
08.2021 - 04.2022
  • Prepare and cook breakfast, lunch and snacks according to the menu and quantity required.
  • Monitor kitchen inventory levels and place orders for necessary supplies.
  • Ensure all kitchen equipment and surfaces are clean and sanitized.
  • Make sure all food is stored properly, and ensure food safety standards are met.
  • Manage and train kitchen staff as needed.

Lead Direct Support Professional

Hope Haven
08.2015 - 08.2021
  • Oversee schedules, accept time off requests and find coverage when shifts were short.
  • Mentored and supported new employees to maximize team performance.
  • Uphold company standards and compliance requirements for operations and cleanliness of all areas.
  • I began as a direct support professional, then became assistant lead and then lead.
  • I Support clients with activities of daily living (ADL'S)
  • I have Confident writing and verbal communication skills, Strong organizational, documentation, and leadership skills, including delegating, conflict management, and training.
  • Good judgment and problem-solving skills.
  • Ability to work with children with mental illness, intellectual disabilities, and behavior concerns, providing support in all aspects of daily living as directed by each client's individual goals
  • I review all documentation making sure it will pass state audits, I make the monthly schedule, and assist other departments with filling their schedules.
  • I deal with insurance, guardians, case workers, DHS workers, Therapists, and anyone involved in the client's life.
  • I have completed Relias classes for continuing education, I completed RA courses.
  • I am med manager certified.

Shift Manager

McDonald's
10.2013 - 08.2015
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Mentored and supported new employees to maximize team performance.
  • Uphold company standards and compliance requirements for operations and cleanliness of all areas.
  • Replenished merchandise shelves with items from the stockroom.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Offered direction and gave constructive feedback to motivate team members.
  • Interacted with customers
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Answered customers' questions and addressed problems and complaints in person and via phone.

Education

Associate of Applied Science - Police Science Corrections

Western Iowa Tech Community College
Sioux City, IA
01.2015

Bachelor of Science - Police Science

Perdue University
Omaha, Nebraska
01.2017

Skills

  • Quick learner
  • Self starter
  • File/records maintenance
  • Computer literate
  • Client-focused
  • Problem-solving
  • Time management
  • Active listening
  • Organization and multitasking
  • Relationship building
  • Positive attitude
  • Community resources
  • Client advocacy
  • Email and telephone etiquette

Timeline

Case Manager

Rosecrance Jackson Centers
01.2024 - Current

Sexual Assault Advocate

Centers Against Abuse and Sexual Assault (CAASA)
04.2022 - 12.2023

Cook

Boyden Elementary School
08.2021 - 04.2022

Lead Direct Support Professional

Hope Haven
08.2015 - 08.2021

Shift Manager

McDonald's
10.2013 - 08.2015

Bachelor of Science - Police Science

Perdue University

Associate of Applied Science - Police Science Corrections

Western Iowa Tech Community College

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KRISTI ERICKSON