Kristi Evans
Gastonia,NC
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Director
East Towne Assisted Living (ALG Senior Living)
Charlotte , NC
2021.09 - 2023.08
- Responsible for continuity of care of residents and performing a working relationship with hospitals, skilled/rehab facilities, physicians, health care agencies, and families.
- Adheres to policies and procedures for the efficient operation for the assisted living facility.
- Performed marketing and public relations to maintain occupancy goals including conducting required sales, marketing activities, and management of the assessment and admission processes
- Responsible for the hiring, training, scheduling, and development of staff
- Achieved community’s first deficiency free State Survey.
Executive Director
Willow Ridge Memory Care(ALG Senior Living)
Charlotte , NC
2019.07 - 2021.09
- Managed the operations of the community in accordance with federal, state, and local laws, as well as DFS and DSS regulations.
- Performed marketing and public relations to maintain occupancy goals including conducting required sales, marketing activities, and management of the assessment and admission processes.
- Financial management of the community, while working to meet budgetary goals.
- An exceptional ability to form relationships with staff, residents, and families to grow satisfaction and census.
- Ability to develop programs and implement changes successfully.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
Executive Director
Carillon Assisted Living of Cramer Mountain
Cramerton , NC
2017.06 - 2019.07
- Managed a team of 35-40 nursing staff members
- Direct staff, ensures regulatory compliance
- Responsible for management of the budget
- Directly oversees the delivery of care to Assisted Living residents to ensure that emotional, physical, psychological and safely needs are met through all programs
- Hired, trained, and guided personnel in achieving goals and objectives of the organization.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Developed marketing strategies to promote the organization's mission throughout the community.
- Recommended appropriate staffing techniques to meet demands and manage costs.
Resident Service Director
Carillon Assisted Living of Newton
Newton , NC
2016.10 - 2017.07
- Responsible for the oversight and maintenance of regulatory compliance
- Directly responsible for the overall supervision of delivery of personal care including hiring, training and management of resident care staff
- Audited admission’s assessments to ensure the guidelines outlined in admission criteria procedures and policy were met
- Served as the facility administrator in the absence of the Executive Director.
- Provided training opportunities for staff on topics related to resident services.
- Monitored the progress of residents in achieving goals outlined in individual service plans.
- Scheduled and oversaw new resident move-ins and developed, planned and implemented new resident orientation program with focus on stress-free, seamless transitions.
- Performed ongoing assessments to pinpoint resident needs, established optimum service plans and built medication system in full compliance to state, federal and company regulations.
- Conducted assessments to identify residents' needs and develop plans of action for their care.
- Supervised staff members responsible for providing direct services to residents.
- Welcomed inquiries from potential residents and families, explained costs, processes and living options, conducted tours and explained insurance, payment and public aid options.
Resident Care Coordinator
Carillon Assisted Living of Cramer Mountain
Cramerton , NC
2010.11 - 2016.10
- Coordination of resident care needs
- Managed rolling 4-week staff schedules, appointment logs, filing, and clinical record keeping
- Assisted Resident Care Director and performed management duties for the director in their absence
- Completed documentation in accordance with the company’s policies and procedures
- Filled in for PCAs, Med Techs, and SICs when needed
- Contacted physicians for residents’ wants and needs
- Accurately administered and reordered medications
- Proficient in electronic medication recording using Accuflo.
- Educated family members about their loved one's condition and treatment plan.
- Supervised staff during their shifts ensuring tasks are completed correctly.
- Created an environment that was conducive to physical, mental, emotional, spiritual growth of each resident.
- Ensured compliance with safety protocols, infection control procedures, and other policies and regulations.
- Managed medication administration program for residents according to physician orders.
- Performed assessments on new admissions and provided orientation to new residents regarding facility rules and regulations.
- Conducted regular rounds of the facility to ensure quality of care standards were met.
- Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
- Maintained records management system to process personnel information and produce reports.
- Recruited, hired and trained new medical and facility staff.
Education
Associate's Degree - Healthcare Management
Gaston College
Dallas, NC06.2021
Assisted Living Administrator License -
Central Piedmont Community College
Charlotte, NC05.2017
Skills
- Marketing
- Staff Management
- Operations Management
- Resident Satisfaction
- Team Leadership, Training, and Development
- Compliance and Regulations
- Budgeting and Financial Management
- Vendor Relations
Certification
ServSafe Certification
Medication Aide
Timeline
Executive Director
East Towne Assisted Living (ALG Senior Living)
2021.09 - 2023.08
Executive Director
Willow Ridge Memory Care(ALG Senior Living)
2019.07 - 2021.09
Executive Director
Carillon Assisted Living of Cramer Mountain
2017.06 - 2019.07
Resident Service Director
Carillon Assisted Living of Newton
2016.10 - 2017.07
Resident Care Coordinator
Carillon Assisted Living of Cramer Mountain
2010.11 - 2016.10
Associate's Degree - Healthcare Management
Gaston College
Assisted Living Administrator License -
Central Piedmont Community College
ServSafe Certification
Medication Aide
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