Kristi Evans
Somerville,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Statewide Intake Specialist
Department of Family and Protective Services
Austin, TX
01.2005 - 10.2018
- Maintained accurate records of calls, cases, and investigations.
- Prepared detailed reports on each referral case handled by department staff members.
- Coordinated services between various state agencies as needed.
- Conducted interviews with callers to collect information relevant to the case.
- Reviewed intake forms and other documents for accuracy and completeness.
- Served as liaison between multiple departments within the agency.
- Assessed and evaluated incoming referrals for appropriate action.
- Provided guidance to callers regarding resources available within the community.
- Documented pertinent information into a computerized database system.
- Attended meetings with other professionals concerning intake processes and procedures.
- Participated in training sessions related to new technologies used in the department.
- Developed strategies to address caller concerns effectively.
- Asked questions in accordance with instructions to obtain person's name, address and age.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
- Reviewed data obtained from interview for completeness and accuracy.
Education
Bachelor of Arts - Psychology
Angelo State University
San Angelo, TX12-2004
Some College (No Degree) - Psychology
Blinn College
Brenham, TXSkills
- Follow-up skills
- Interviewing techniques
- Documentation and Recordkeeping
- Data Review and Analysis
- Problem-Solving
- Team Collaboration
- Unbiased Interviewing
- Computer Skills
- Attention to Detail
- Multitasking
- Creative Thinking
- Excellent Communication
- Interpersonal Communication
- Effective Communication
- Client Engagement
- Interpersonal Skills
- Written Communication
- Phone and Email Etiquette
- Adaptability and Flexibility
- Organizational Skills
- Decision-Making
- Professional Demeanor
- Problem-solving abilities
- Inbound and outbound calls
- Reliability
- Active Listening
- Telephone Etiquette
- Time management abilities
- Detail Oriented
Timeline
Statewide Intake Specialist
Department of Family and Protective Services
01.2005 - 10.2018
Bachelor of Arts - Psychology
Angelo State University
Some College (No Degree) - Psychology
Blinn College
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