Kristi Feliciano
Papillion,NE
Summary
Dynamic Director oversees every facet of operations with strong project management and decision-making skills. Brings comprehensive knowledge of strategic planning, and business operations. Skilled at coordinating staff and personnel resources to complete work under tight deadlines. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
DIRECTOR OF IMAGING
Lakeside Hospital
12.2021 - Current
- Oversee day-to-day clinical operations with four direct reports and 110 indirect reports over five sites (Lakeside Hospital, Midlands Hospital, Lakeside Imaging Center, West Omaha Imaging, and the School of Radiology.) Modalities include X-ray, CT, MRI, Nuclear Medicine, Ultrasound, Mammography, Interventional Radiology, and 6 nurses providing moderate sedation and ancillary reports
- Played a key role in evaluating culture, implementing change to create a culture of excellence, accountability, and employee retention, and encouraging input and feedback from employees to better their work environment and drive change.
- Increase volumes at Midlands 34,753 increased 5,909 exams from FY23 Lakeside 83,621 increased 16,443 from FY23 by creating a culture of yes and patients in the center.
- Led a multidisciplinary team for the Expansion of pre/post-op for the Cardiology/Radiology Service lines to create a space of 6 rooms that allowed the continued growth of service lines
- This included the budging and ordering of all supplies needed to expand that area
- Interim Director over Volunteer Services and Gift Shop operations at Lakeside Hospital when the two staff members vacated their positions
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Integrated work with C-suite administrators and other leaders for department collaboration to improve intradepartmental relationships
- Interacted well with customers to build connections and nurture relationships.
- National MRI Committee, National Technology Committee, Employee Retention Committee, Workplace Steering Committee at Lakeside/Midlands, Workplace Violence Committee Lakeside/Midlands, Professional Development Fund Committee at Lakeside, Breast Health Advisory Board, Emergency Management Committee at Lakeside, Monthly 1:1 meetings with Director Reports and Coordinators
SUPERVISOR OF RADIOLOGY
Lakeside Hospital
02.2020 - 12.2021
- Directed and motivated a team of 45 professionals to deliver cost-effective, high-quality patient care.
- Led MRI Safety Committee for Nebraska, Iowa, and North Dakota
- Audit daily productivity for appropriate staffing volumes (Lakeside Hospital, Lakeside Imaging Center, and West Omaha Imaging.)
- Created PowerPoint Presentation for West Omaha Imaging and worked with central scheduling for scheduling option
- Mentored/Trained a new supervisor at Midlands Hospital
- Worked collaboratively with EVS, Pharmacy, Lab, and Volunteer Services to find opportunities for staff to work where needed during COVID-19
- Assisted with recruitment by interviewing potential staff, recommending top candidates, and helping with onboarding procedures
- Adhered to compliance requirements and held all team members to the same standards. Completed employee evaluations annually and implemented necessary improvement plans
- Managed scheduling for the entire department
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Maintained energy and enthusiasm in a fast-paced environment
SUPERVISOR OF RADIOLOGY
Midlands Hospital
04.2018 - 02.2020
- Over 9% or over 2 million dollars growth in the Radiology department when supervisor
- Lead point contact for Joint Commission Inspection-Zero findings
- Significant volume growth in MRI- Fully trained 1 MRI tech
- Helped develop a new outpatient lab draw process due to growth in diagnostics
- Excellent employee engagement scores
- Managed 20 employees between Nuclear Medicine, MRI, CT, Ultrasound, mammography, and X-Ray
- Timecard edits in Kronos and call scheduled to put into Kronos Scheduler
- Collaborating with ER, Med Surge, and Surgery departments for outpatient lab draws when diagnostics cannot be completed
- Working with other CHI campuses for staffing coverage when various departments need help
- MRI call rotation
- Provided training and coaching to less experienced radiology team members
- Managed scheduling for the entire department
- Assisted with recruitment by interviewing potential staff, recommending top candidates, and helping with onboarding procedures
MULTI-MODALITY
Lakeside Hospital
07.2014 - 04.2018
- Utilized anatomy, physiology, and radiation protection knowledge to produce quality radiographs. Evaluated images for technical quality and accuracy.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
- Established MRI cardiac training at Lakeside no technologist prior had cardiac experience, 8 techs total are now trained
- Help instruct students and report outs to the School of Radiology
MRI TECHNOLOGIST
Landstuhl Regional Medical Center
11.2010 - 12.2012
- Work with wounded soldiers, activity duty, retirees, and family members at the European theater's only Level 1 trauma center
- Infection Control representative for the department; conducts monthly briefings including periodic hand washing and personal protection equipment (PPE) observations
- Assigned to order department supplies through the Defense Medical Logistics Standard Support System (DMLSS)
- Archives exams for comparison in PACS for radiologist interpretation
- Received an 'excellent' appraisal rating of 5 in the National Security Personnel System (NSPS)
MRI TECHNOLOGIST
Riverside Methodist Hospital
01.2004 - 08.2009
- Performed functional brain imaging, cardiac viability studies with ejection fraction calculation using Argus, and advanced angiogram studies to include the aorta, runoff, and carotid studies
- Researched patient surgical history for contraindications to MRI and surgically implanted device information
- Sent and archived images in PACS
Education
MBA - Business Administration
Bellevue University
Bellevue, NE02-2022
Bachelor of Health Administration - Health Administration
Bellevue University
Bellevue, NE06-2021
Associated of Radiology - Radiology
Marion Technical College
Marion, OH06-2004
Skills
- Crew collaboration
- Business administration
- Regulatory compliance
- Coaching and mentoring
- Business development
- Analytical thinking
- Project coordination
- Strategic planning
- Issues resolution
- Financial reporting
- Team building
Certification
- Licensed ARRT(MR) - Expires June 2025
- Nebraska State License 4498 Expires December 2024
- CPR Expires 2026
Timeline
DIRECTOR OF IMAGING
Lakeside Hospital
12.2021 - Current
SUPERVISOR OF RADIOLOGY
Lakeside Hospital
02.2020 - 12.2021
SUPERVISOR OF RADIOLOGY
Midlands Hospital
04.2018 - 02.2020
MULTI-MODALITY
Lakeside Hospital
07.2014 - 04.2018
MRI TECHNOLOGIST
Landstuhl Regional Medical Center
11.2010 - 12.2012
MRI TECHNOLOGIST
Riverside Methodist Hospital
01.2004 - 08.2009
- Licensed ARRT(MR) - Expires June 2025
- Nebraska State License 4498 Expires December 2024
- CPR Expires 2026
MBA - Business Administration
Bellevue University
Bachelor of Health Administration - Health Administration
Bellevue University
Associated of Radiology - Radiology
Marion Technical College
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