Kristi Ferguson
Food Lion
Trinity,NC
1
Certification
12
years of professional experience
Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.
Work History
Assistant Customer Service Manager
5 Months- Led team in delivering exceptional customer service, enhancing overall satisfaction and loyalty.
- Trained and mentored staff on effective customer engagement strategies, improving service quality.
- Implemented operational improvements that streamlined workflow and reduced response times for customer inquiries.
- Facilitated conflict resolution between customers and staff, ensuring positive outcomes and maintaining brand reputation.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored key performance indicators to assess team effectiveness, driving continuous improvement initiatives.
Cashier Team Lead
1 Year 3 Months- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Implemented improved workflow processes to enhance checkout efficiency and reduce wait times.
- Monitored cash handling practices to maintain accuracy and compliance with company policies.
Office Administrator, Sales Assistant
1 Year 9 Months- Administrative Follow-up and Recording
- Fielding sales / customer support (Utilization of the GUEST process)
- Creating quotes for trailers/parts in Salesforce
- Utilizing all applicable platforms to assist in finding the right product for customers (Take stock, MTF, SOE, etc)
- Ability to explain the majority of trailer specs and warranty information
- Handling cash and credit flow for the General Manager
- Handling daily invoice closeout information for the General Manager
- Assisted with ordering and tracking outgoing and ingoing inventory levels to assist General Manager
Server
3 Years- Customer Service
- Managed Multiple Customer Accounts Simultaneously
- Trained New Personnel
- Maintained Area Cleanliness and Organization
- Accounts Receivable
3rd Shift Manager
1 Year 4 Months- Managed Multiple Employees
- Managed Inventory Placement and Displays
- Accounts Receivable
- Inventory Management
- Managed Large Cash Deposits
- Reconciled Daily Accounting Registers
Education
High school or equivalent
High School Diploma
High School Diploma - Nursing
Skills
Customer Service
Sales
Positive attitude
Team leadership
Problem-solving
Cash handling
Store opening and closing
Cash register operation
Team management
Flexible schedule
Product knowledge
POS systems
Certification
food handler certificate
Timeline
Assistant Customer Service Manager
Food Lion
04.2026 - CurrentRead More
Cashier Team Lead
Food Lion
06.2025 - CurrentRead More
Office Administrator, Sales Assistant
BIG TEX TRAILERS
08.2019 - 05.2021Read More
Server
Longhorn Steakhouse
05.2016 - 05.2019Read More
3rd Shift Manager
Sheetz
01.2015 - 05.2016Read More
Central Davidson High School
High school or equivalent
Read More
Randolph Community College
High School Diploma
Read More
Randolph Community College
High School Diploma from Nursing
Read More