Kristi Freitager

Hardworking and passionate Engagement Manager with demonstrated success at keeping customers happy and collaborating with cross-functional teams to manage the entire program implementation process. Ready to bring 20+ years of related experience to a challenging new role.

• Harvard Business Publishing Corporate Learning, Cambridge, MA, 11/2021, Present, Engagement Manager, Lead the delivery of blended learning experiences for both domestic and global clients that deliver real business impact through world-class leadership development programs. These programs leverage Harvard Business School and partner content and faculty to improve the practice of management and its impact in a changing world. Work closely with our clients, educators, moderators, and colleagues through project management and client relationship management to co-create rich, interactive learning experiences that develop leaders at all levels who are shaping their organizations’ futures.
• Richardson Sales Performance, Philadelphia, PA, 2012, 2021, Client Program Manager, Ensured client satisfaction with the implementation of Richardson Sales Performance’s products and services and served as the primary business contact for both the client and internal team during the implementation phase. Liaised between the client and internal project teams including Management Consulting, Design, Customer Success, Measurement, Scheduling/Trainer Management, and Finance/Billing. Represented client needs, expectations, and limitations; resolved potential red flags, as well as proactively managed the implementation to ensure that deliverables met client expectations through effective communication of scope and scope changes, while managing to timelines on both sides. Maintained consolidated implementation plans required to ensure project teams have a full view of the complete implementation process, including consulting, diagnostics, design, delivery, and sustainment services.
• Revenue Storm, Schaumburg, IL, 2007, 2012, Sales Specialist / Client Project Manager, Participated in all new client pursuit activities, nurtured new client relationships to keep sales momentum high, acted as subject matter expert, recommended appropriate offering mixes based on initial discussions, and created high-impact sales proposals/presentations along with proposed implementation plans. Drafted and coordinated approval of non-disclosure agreements, master services agreements, statements of work. Generated accurate sales forecasts for my area of responsibility. Developed engagement roll-out schedules, managed all communications; coordinated scheduling of consultants and facilitators; managed logistics for client training materials for domestic and international in-person training sessions; tracked all project expenses and coordinated all client invoicing.

• Cooking
• Reading
• Animal Rescue
• Singing
• Serving as board chair of non-profit Hinsdale Chorale