Kristi Friesen

• Reduced transcription backlog and turnaround time, which increased reimbursement rate.
• Used Microsoft Word, Express Scribe, and NexGen EMR software
• Maintained 98% accuracy rate for spelling and content.
• Demonstrated adaptability when faced with changes in workload or assignments.
• Edited drafts created from speech recognition software.
• Troubleshot and resolved technical issues to maintain productivity and quality of work.
• Performed freelance work with flexibility to meet deadlines and prioritize urgent requests.
• Made sure all office visit information, testing, labs, etc., were typed for review by insurance companies for prior authorization before a scheduled procedure.
• Maintained up-to-date knowledge of related terminology.

Please see previous work description from re-hire at SEC, plus:

• Using Word Perfect, created separate folders and files for typed documents as well as separate audio file folders for each physician (five) and nurse practitioner (1), making it simple for other staff to locate and taught co-workers how to find any document missing from the charts. When I was re-hired, it was still being used by new employees in the exact way I created it ten years prior.
• Assisted in training new hires.
• Advanced data security measures by regularly backing up files.
• Excellent skills to understand diverse accents.
• Edited drafts created from speech recognition software.
• Created templates and macros for each physician, collaborating with them regarding what format they preferred and what information they wanted included.

• Arranged meetings with administrator or physician regarding their source of having their records transcribed as well as their satisfaction with that service, followed by sharing my pricing and turnover guarantee based on their need.
• Maintained strong relationships with clients resulting in several referrals.
• Traveled daily to three surrounding small towns to deliver typed and printed chart notes from dictation tapes picked up the day before
• Oversaw daily workload and deadlines, distributed all tasks, and ensured they were completed accurately and efficiently by team members prior to deadline.