Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Gabriel

Peoria,AZ

Summary

Proven leader in the travel industry, excelling in operations management and client service at Two Worlds Travel. Demonstrated expertise in business development and relationship building, significantly enhancing client satisfaction and agency growth. Skilled in creative direction and sales leadership, fostering team collaboration and driving results without exceeding a single numerical percentage.

Overview

28
28
years of professional experience

Work History

Travel Agency Owner

Two Worlds Travel
09.2011 - 05.2024
  • Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
  • Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
  • Approved staff hiring, termination, promotions and department transfers.
  • Maintained personnel files and regularly conducted audits to verify accuracy of information.
  • Attended seminars, conferences and organizational activities to maintain management expertise.
  • Conserved agency resources and minimized waste by accurately logging company property, supplies and equipment to avoid duplicative ordering.
  • Reduced claims processing time with standardized procedures resulting in improved client satisfaction rates.
  • Oversaw compliance with industry regulations and reporting requirements to maintain a strong standing within the marketplace.
  • Assessed customer needs and developed individualized solutions to reach customer satisfaction.
  • Supervised all agency activities to promote proper planning, coordination and organization.
  • Fostered strong relationships with carriers to ensure access to competitive products that met clients'' evolving needs effectively.
  • Secured new partnerships by cultivating relationships with key industry players and presenting competitive agency offerings.
  • Delivered exceptional client service, consistently meeting or exceeding expectations to foster long-term relationships.
  • Designed strategic marketing and advertising campaigns to enhance agency development in market.
  • Demonstrated strong leadership skills by cultivating an inclusive, supportive work environment that promoted collaboration, innovation, and professional growth among team members.

Travel Agent Manager

FCM Travel Solutions
11.2005 - 09.2011
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Followed up with customers to increase customer service with travel plans.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Updated and maintained customer databases to increase customer retention.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
  • Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
  • Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
  • Leveraged social media channels to showcase client testimonials and share exciting travel opportunities, attracting new clientele and fostering a sense of community among existing customers.
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
  • Provided emergency travel assistance, offering peace of mind and support to clients during their journeys.
  • Maintained accurate and up-to-date client records to enhance service delivery and personalization.
  • Developed strong relationships with vendors to secure best rates and amenities for clients.
  • Leveraged social media platforms to promote travel deals, expanding client base and engagement.
  • Utilized travel planning software to efficiently manage bookings and itineraries.
  • Offered comprehensive travel insurance options, ensuring clients were well-informed and protected.
  • Kept abreast of global travel advisories and communicated relevant updates to clients, ensuring their safety and well-being.
  • Increased repeat business with exceptional customer service and follow-up communication.
  • Resolved unexpected travel disruptions, maintaining calm and providing solutions to ensure client satisfaction.
  • Improved client loyalty by consistently exceeding expectations with personalized travel advice and support.
  • Conducted informative client consultations to understand travel needs and preferences, leading to tailored travel solutions.

Travel Agent Manager

Flight Centre
03.2002 - 11.2005
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Followed up with customers to increase customer service with travel plans.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
  • Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
  • Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.

Sales Supervisor

Worldcom
09.1996 - 03.2002
  • Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
  • Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
  • Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
  • Boosted sales revenue by implementing effective telesales strategies and techniques.
  • Developed strong relationships with clients for increased customer retention and repeat business.
  • Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
  • Delivered informative product presentations that showcased features and benefits, leading to higher conversion rates.
  • Increased average call duration by refining scripts for better engagement with potential customers.
  • Negotiated deals with clients for increased profitability while maintaining long-lasting professional relationships.
  • Enhanced overall team morale through positive attitude, willingness to help others, and consistent achievement of individual goals.
  • Mentored new hires as they joined the telesales team, providing guidance on company processes and sales strategies.
  • Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
  • Participated in regular training sessions to stay up-to-date on product knowledge and enhance selling skills.
  • Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.
  • Assisted in the launch of new products, introducing them to customers and generating interest through compelling pitches.
  • Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.
  • Played an active role in team meetings by contributing valuable insights from personal experience in the field.
  • Implemented creative cold-calling techniques that resulted in higher lead conversion and increased overall sales.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Made average of Number outbound and inbound calls per day.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Collaborated with marketing teams to develop and execute promotional strategies.

Education

BA Mass Communications - Communications

San Francisco State University
San Francisco, CA
05.1996

Skills

  • Customer Relations
  • Administering budgets
  • Operational planning
  • Operations Management
  • Client acquisition
  • Creative Direction
  • Team direction
  • Closing Techniques
  • Sales management
  • Product Launches
  • Business Planning
  • Business Development
  • Verbal and written communication
  • Relationship Building
  • Client Service
  • Sales Leadership

Timeline

Travel Agency Owner

Two Worlds Travel
09.2011 - 05.2024

Travel Agent Manager

FCM Travel Solutions
11.2005 - 09.2011

Travel Agent Manager

Flight Centre
03.2002 - 11.2005

Sales Supervisor

Worldcom
09.1996 - 03.2002

BA Mass Communications - Communications

San Francisco State University

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Kristi Gabriel