Kristi Gardner
Dresden,TN
Summary
Versatile Receptionist offering over 25 years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs. Competencies in charge entry, claims management, and computer skills. I can handle tasks with accuracy and efficiency.
Overview
27
27
years of professional experience
Work History
Medical Receptionist/Claims Adjudicator
Fast Pace Health (CFM & RFWIC Clinics)
01.2021 - Current
- Build and create invoices for multiple providers in a clinic setting, including newborn hospital charges
- Answer patient phone calls and assist with billing questions, problems, and take phone payments.
- Work front end and back-end denials from the clearing house and insurance companies
- Move and post insurance payments to the patient accounts
Front Desk Medical Receptionist / Office Manager
Southern Pain & Regenative Medicine
05.2019 - 01.2021
- Interact with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Direct incoming calls to internal personnel and departments, routing to best-qualified department.
- Route incoming mail and messages to relevant personnel without delay.
- Assist in administrative duties for office team.
- Charge Entry
- Claims processing
- Obtaining medical records and send requested records to outside sources when requested.
- Register patients into the clinic, collect demographic information and insurance.
- Verify insurance with the insurance companies and get benefit details.
- Oversee time clock and payroll to assist CFO.
- Schedule procedures for the MD.
- Order the supplies for the clinic.
Medical Receptionist
West Tennessee Healthcare - WTMG Primary Care
06.2018 - 05.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Medical Receptionist
Tennova Volunteer Hospital - Martin Specialty Clinic
06.1998 - 05.2018
- Organized paperwork such as charts and reports for office and patient needs.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Operate telephone switchboard to answer, or forward calls, provide information, and take messages.
- File and maintain records.
- Hear and resolve complaints from customers or the public.
- Admit patients to the facility, gather demographic and insurance information.
- ER Registration and IP/OP registration.
- Verified insurance and benefits.
Education
Dresden High School
Dresden, TNThe University Of Tennessee - Martin
Martin, TNSkills
- Scheduling
- Computer skills
- Multitasking abilities
- Teamwork
- Customer service
- Credit and collections
- Organization and Time management
- Charge Entry
- Claims Management
- Microsoft office
- Insurance verification
- Payment collection
- Documentation
- Medical billing and coding
Timeline
Medical Receptionist/Claims Adjudicator
Fast Pace Health (CFM & RFWIC Clinics)
01.2021 - Current
Front Desk Medical Receptionist / Office Manager
Southern Pain & Regenative Medicine
05.2019 - 01.2021
Medical Receptionist
West Tennessee Healthcare - WTMG Primary Care
06.2018 - 05.2019
Medical Receptionist
Tennova Volunteer Hospital - Martin Specialty Clinic
06.1998 - 05.2018
The University Of Tennessee - Martin
Dresden High School
Similar Profiles
Olivia EmmonsOlivia Emmons
Clinic Staff at Fast Pace HealthClinic Staff at Fast Pace Health
Donna AbramsDonna Abrams
Accounts Receivable Analyst at Fast Pace HealthAccounts Receivable Analyst at Fast Pace Health
HANNAH HEBERT HIDALGOHANNAH HEBERT HIDALGO
Family Nurse Practitioner, Urgent Care at Fast Pace HealthFamily Nurse Practitioner, Urgent Care at Fast Pace Health