Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristi Gonzales

Westfield,MA

Summary

Hardworking, Personable Medical Assistant bringing 10+ years of hands-on experience balancing administrative and clinical duties to achieve quality patient care.

Overview

8
8
years of professional experience

Work History

PCA/Home Health Aide

Interim HealthCare
West Springfield, MA
07.2024 - Current
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Maintained accurate records of client care services provided on a daily basis.
  • Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
  • Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Prepared meals according to dietary guidelines set forth by the physician or dietitian.
  • Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.

PCA/Home Health Aide

Integra Home Health
Westfield, MA
06.2024 - Current
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Maintained accurate records of client care services provided on a daily basis.
  • Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
  • Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
  • Prepared meals according to dietary guidelines set forth by the physician or dietitian.
  • Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.

Live-In Caregiver

Tempus Unlimited
Westfield, MA
04.2018 - 04.2023
  • Assisted my patient in and out of bed.
  • Picked up, reordered, and administered her daily medications.
  • Picked up groceries, prescriptions and other items for her.
  • Maintained detailed records of services performed for client.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Took care of all household responsibilities.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Reminded clients to take medications and picked up prescriptions from pharmacies.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Monitored client activity to prevent injuries and responded promptly to emergencies.
  • Transported clients to social events or other places they wish to visit.
  • Conducted light housekeeping tasks including laundry, bed making and meal preparation.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Drove clients to appointments, errands and special events.
  • Provided daily assistance with personal care such as bathing, dressing and grooming.
  • Instructed family members on how to provide bedside care.
  • Administered medications in accordance with instructions from the physician or pharmacist.

Medical Assistant

Holyoke Medical Group
Holyoke, MA
09.2016 - 04.2018
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Administered injections, medications and treatments as directed by the physician.
  • Assisted back office patient processes to reduce office wait times.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Prepared treatment rooms for patient examinations.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Scheduled appointments for patients via phone and in person.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Processed orders for medical supplies and lab equipment.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Performed patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Monitored coumadin patients.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Organized patient charts before each day's clinic sessions began.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Incorporated outside records into charts and EHR.
  • Explained treatment procedures and physicians' instructions.
  • Administered medications under physician's supervision.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Educated patients about medications, procedures and physician's instructions.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Handled general office duties to support administrative staff during peak hours.
  • Collected samples from patients for laboratory testing purposes.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Supported administrative staff by processing payments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Planned and completed group projects, working smoothly with others.
  • Approached patients and engaged in conversation through use of effective interpersonal and people skills.

Education

Medical Assistant - Medical Assistant

Porter And Chester Institute - Chicopee
Chicopee, MA
08-2010

High School Diploma -

Westfield Vocational Technical High School
Westfield
05-2005

Skills

  • Client Transportation
  • Housekeeping
  • Companionship
  • Physical Therapy
  • Medical Chart Documentation
  • Patient Ambulation
  • Schedule Maintenance
  • Emergency Response
  • Safety Compliance
  • Family Member Training
  • Progress Tracking
  • Blood Glucose Monitoring
  • Condition Monitoring
  • Injury Prevention
  • Client Satisfaction
  • Cooking Meals
  • Household Cleaning
  • Vitals Monitoring and Documentation
  • Ability to Lift
  • Meal Preparation
  • Time Management
  • Laptop and Tablet Operation
  • Attentive to People
  • Medication Management
  • Client Records Management
  • Medication Administration
  • Case Review
  • Proper Phone Etiquette
  • Bedside Care
  • Decision-Making
  • MEDITECH Software
  • Meal Planning and Preparation
  • Care Planning
  • Supportive Personality
  • Wound Care
  • First Aid Certification
  • Childcare Experience
  • Medical Terminology
  • Payment Collection
  • HIPAA Compliance
  • Patient Flow Management
  • Medical Billing
  • Patient Scheduling
  • Patient-Focused Care
  • Data Entry
  • Procedure Assistance
  • Vital Sign Monitors
  • Medical Procedures
  • Respiratory Equipment Utilization
  • Sterile Technique
  • Reliable Transportation
  • Direct Patient Care
  • Proper Sterilization Techniques
  • Quick Problem Solver
  • Respiratory Equipment Training
  • Hospice Care
  • Emergency Room Procedures
  • Specimens Collection and Processing
  • Understanding of Medical Laws
  • Calm and Level-Headed Under Duress
  • Wound Care and Irrigation
  • Medical Terminology Knowledge
  • Valid MA Driver's License
  • Clinical Applications
  • Family Education
  • Patient Assessments
  • Understands Medical Procedures
  • Adaptable
  • Communicating With Patient Families
  • Compassionate
  • Electronic Medical Records
  • Electrocardiography (EKG)
  • Restocking Lab Supplies

Timeline

PCA/Home Health Aide

Interim HealthCare
07.2024 - Current

PCA/Home Health Aide

Integra Home Health
06.2024 - Current

Live-In Caregiver

Tempus Unlimited
04.2018 - 04.2023

Medical Assistant

Holyoke Medical Group
09.2016 - 04.2018

Medical Assistant - Medical Assistant

Porter And Chester Institute - Chicopee

High School Diploma -

Westfield Vocational Technical High School

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Kristi Gonzales