Kristi Hanson

• Managed schedules and calendars for the Director and senior leadership team.
• Prepared documents and presentations, ensuring clarity and professionalism in all materials.
• Handled incoming communications, directing inquiries to appropriate departments promptly.
• Collaborated with cross-functional teams to streamline administrative processes effectively.
• Maintained filing systems, ensuring easy access to important company documents.
• Maintained office supplies inventory by checking stock to determine inventory level.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Managed database systems containing customer contact information.
• Scheduled appointments between clients and customers and internal staff members.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Directed customer inquiries to appropriate department personnel.
• Proofread content for typo-free emails and documentation.
• Facilitated communication between different departments within the organization.
• Greeted visitors and provided general information about the company.
• Developed and maintained filing systems for confidential documents and records.
• Compiled data from various sources into organized reports for review by management team.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Drove customer feedback to deliver information to management for corrective action.
• Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
• Executed on-time, under-budget projects by solving complex issues for senior leadership.
• Handled confidential documents in an organized fashion according to established protocol.

• Assisted patients in understanding their insurance coverage and payment options.
• Maintained detailed records of patient interactions and account status updates.
• Implemented best practices for data entry and patient information accuracy.
• Resolved customer complaints in a timely manner.
• Responded quickly to customer inquiries via phone or email.
• Advised clients on best practices related to their accounts.
• Managed accounts receivable including collections from delinquent accounts.
• Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
• Provided excellent customer service to ensure client satisfaction.
• Prepared and distributed reports on sales activity, accounts status and possible issues to management.
• Developed comprehensive account plans tailored to each client's needs.
• Developed and maintained strong relationships with clients, vendors and colleagues.
• Maintained detailed records of all client communications.

Worked for the pathology medical director.

Responsible for all medical reports from the director and four other doctors.

Sent report cases out to Mayo Clinic.

Provided administrative support to the director and four other doctors.