Kristi Hare
St Louis,MO
Summary
Dedicated customer service and management professional with extensive experience in retail, sales, and support. Proven ability to excel in high-pressure environments, adept at multitasking, and solving complex problems efficiently. Highly adaptable and self-motivated, able to work both independently and as part of a team to deliver positive results.
Overview
9
9
years of professional experience
Work History
Sales Manager
Carter's
08.2021 - 03.2023
- Delivered outstanding customer service and resolved client concerns effectively
- Executed Division of Responsibility plans with attention to detail and efficiency
- Analyzed KPIs and developed strategies to improve performance
- Improved customer satisfaction through OSAT reviews and staff training
- Managed store processes, including visual merchandising, signage, markdowns, and promotions
- Led staff training and development, ensuring high standards of service
- Served as Leader on Duty, driving store performance and resolving customer concerns
Customer Service Associate
Amazon.com
04.2020 - 01.2021
- Provided technical support for Amazon devices and services via phone and chat
- Assisted customers with troubleshooting and resolving issues with Smart Home, Alexa, Echo, Fire TV, Fire Tablets, and Kindle devices
- Handled inbound calls and live chat inquiries with efficiency and professionalism
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Assistant Retail Sales Manager
Charming Charlie
01.2017 - 11.2018
- Assisted in recruiting, staffing, and scheduling to optimize sales and productivity
- Coached and led high-performing team, fostering accountability and growth
- Analyzed business reports to identify sales opportunities and improve revenue
- Managed store finances, including payroll, scheduling, and inventory
- Ensured a high standard of store presentation and customer experience
- Resolved customer issues per company guidelines, ensuring satisfaction
Customer Service Advisor
SC Data Center
09.2014 - 11.2016
- Delivered high-quality customer service in a fast-paced, high-volume environment
- Exceeded sales goals by upselling and cross-selling products to customers
- Ranked consistently among the top 100 agents for sales and performance metrics
Skills
- Exceptional customer service
- Conflict resolution
- Strong leadership
- Team management
- Excellent problem-solving
- Multitasking abilities
- Strategic planning
- KPI management
- Sales performance analysis
- Proficient in digital services
- Technical troubleshooting
- Sales team training
- Product knowledge
- Verbal and written communication
Timeline
Sales Manager
Carter's
08.2021 - 03.2023
Customer Service Associate
Amazon.com
04.2020 - 01.2021
Assistant Retail Sales Manager
Charming Charlie
01.2017 - 11.2018
Customer Service Advisor
SC Data Center
09.2014 - 11.2016
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