Kristi Hayashi
Ellicott City,MD
Summary
30 years of experience in management in a variety of settings. I am seeking a position into which I can grow and learn new competencies to further develop and enhance my leadership skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Talented decision maker with dynamic personnel management and coaching skills. My strengths lie in coaching, team building and operations.
Overview
19
19
years of professional experience
Work History
Multi-Unit Sales and Operations Manager
Massage Envy-Xome Network
, MD
05.2023 - Current
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Maintained accurate records of all transactions between customers and company representatives.
- Maintained professional network of potential clients and business opportunities.
- Created and maintained sales environment to support business objectives.
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
Sales and Service Leader
Sephora
Columbia, MD
08.2021 - 05.2023
- Developed and implemented strategies to improve team performance and productivity.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Directed the recruitment process for new employees, including interviewing and selecting candidates.
- Monitored workflow processes and identified areas of improvement.
- Provided guidance and support to team members on operational issues.
- Ensured compliance with organizational policies and procedures.
- Assessed team performance against established goals and objectives.
- Established clear roles, responsibilities, expectations, timelines, resources., for team projects.
- Resolved conflicts between employees in a timely manner.
- Participated in potential new hire interviewing sessions to help identify qualified candidates.
- Reviewed completed work to verify consistency, quality and conformance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coached staff members to develop long-term career goals.
- Responded to customer questions regarding products, prices and availability.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Department Manager
H&M Company
Annapolis, MD
09.2019 - 08.2021
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
Marketing Assistant
DEDCollection
Elkridge, MD
10.2014 - 01.2021
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Provided administrative support to the Marketing Manager on a daily basis.
- Researched current trends in digital marketing to stay up-to-date with industry developments.
- Collaborated with marketing team on new ideas and directions to support events and customer communication projects.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
Assistant Manager
GUESS Factory
Hanover, MD
11.2017 - 09.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Department Manager
Old Navy - Long Gate
Ellicott City, MD
02.2016 - 11.2017
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Performed opening and closing duties as part of management team and handled cash management.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Co-Manager
Bath and Body Works, Limited Brands
Wheaton, MD
05.2008 - 06.2014
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Monitored daily operations to ensure efficient workflow.
- Ensured safety protocols were followed at all times.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Minimized staff turnover through appropriate selection, orientation and training.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Proposed or approved modifications to project plans.
Family Support Worker
YWCA Enhanced Healthy Start Program
Hilo, HI
02.2005 - 05.2008
- Conducted assessments of family needs and developed individualized service plans.
- Facilitated communication between parents, children, and other family members.
- Maintained accurate records of client progress including documentation of services provided.
- Coordinated referrals to community resources such as housing, medical care, education.
- Collaborated with other agencies providing services to the family unit.
- Monitored client compliance with treatment plans and goals set by case workers.
- Facilitated home visits to assess the safety of a family's environment.
- Provided guidance on topics such as conflict resolution, stress management, health education.
- Supported foster parents in their roles within the family unit.
- Participated in team meetings with social workers, therapists, and probation officers.
- Advised families on available governmental assistance programs such as SNAP or TANF.
- Coached clients on how best to advocate for their children's educational needs.
- Identified appropriate community resources and provided referrals for services.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Maintained confidentiality through stringent handling of charts and data.
- Established behavioral modification goals and assessed progress toward goals.
Education
Master’s in Pyschology - Psychology With Emphasis in Life Coaching
Grand Canyon University
AZ07-2023
Certificate in Women’s Studies - Women's Studies
University of Hawaii At Hilo
Hilo, HI01-2000
BA in Sociology - Sociology
University of Hawaii At Hilo
Hilo, HI12-1999
Skills
- PC
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Operations Management
- Staff Management
- Team Leadership
- Schedule Preparation
- Staff Training and Development
- Performance Management
- Workforce Management
- Verbal and written communication
- Sales management
- Customer Relationship Management (CRM)
- Key Performance Indicators
- Salesforce Management
Previous Experience
- 01/01/90-12/01/02
- Gymboree Corporation, Store Manager
- Magoo’s Auto Parts, Inc. Hilo, HI, Accounting Clerk
- Title Guaranty Escrow Services Honolulu, HI, Escrow Assistant
- Women’s Health Care Medical Center Hilo, HI, Head Receptionist
- State of Hawaii, UHM Honolulu, HI, Student Clerk
References
References upon request
Timeline
Multi-Unit Sales and Operations Manager
Massage Envy-Xome Network
05.2023 - Current
Sales and Service Leader
Sephora
08.2021 - 05.2023
Department Manager
H&M Company
09.2019 - 08.2021
Assistant Manager
GUESS Factory
11.2017 - 09.2019
Department Manager
Old Navy - Long Gate
02.2016 - 11.2017
Marketing Assistant
DEDCollection
10.2014 - 01.2021
Co-Manager
Bath and Body Works, Limited Brands
05.2008 - 06.2014
Family Support Worker
YWCA Enhanced Healthy Start Program
02.2005 - 05.2008
Master’s in Pyschology - Psychology With Emphasis in Life Coaching
Grand Canyon University
Certificate in Women’s Studies - Women's Studies
University of Hawaii At Hilo
BA in Sociology - Sociology
University of Hawaii At Hilo
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