Kristi Helm
Milpitas
Summary
Experienced operations leader prepared to drive organizational success through strategic planning and resource optimization. Strong focus on team collaboration and adaptable to changing needs. Proven track record in process improvement, cost management, and enhancing operational efficiency. Dependable and results-oriented, with skills in leadership, strategic decision-making, and project management.
Overview
7
7
years of professional experience
Work History
Vice President of Operations
IConnect Technologies
08.2022 - 03.2024
- Assisted in developing operational strategies to enhance efficiency and productivity.
- Supported daily operations by coordinating schedules and prioritizing tasks for timely completion.
- Collaborated with teams to streamline processes and improve service delivery standards.
- Engaged with cross-functional departments to ensure alignment on operational goals and objectives.
- Analyzed workflow bottlenecks, proposing solutions to optimize resource allocation and performance.
- Participated in training sessions to learn best practices in operations management and safety protocols.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Established performance goals for department and outlined processes for achievement.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Optimized facility layout for improved workflow efficiency and safety compliance standards adherence.
Operations Manager
IConnect Integrated Solutions
01.2022 - 08.2022
- Coordinated cross-departmental projects, ensuring alignment with organizational goals and timelines.
- Trained staff on operational procedures, fostering a culture of continuous improvement and accountability.
- Analyzed workflows to identify bottlenecks, recommending solutions for enhanced productivity.
- Developed training materials for new hires, improving onboarding processes and employee readiness.
- Facilitated regular team meetings to communicate updates, address challenges, and promote collaboration.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Operations Manager
Celestica International
07.2019 - 01.2022
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Operations Manager
Optitech Solution
07.2017 - 07.2019
- Oversaw production schedules and resource allocation to ensure timely project completion.
- Implemented process improvements that enhanced operational efficiency across multiple production lines.
- Led cross-functional teams to streamline workflows, minimizing downtime and maximizing output.
- Developed training programs for staff, enhancing skill sets and promoting a culture of continuous improvement.
- Managed inventory control systems, optimizing stock levels while reducing waste and costs.
- Coordinated production schedules across multiple facilities to maximize capacity utilization while minimizing lead times for customers.
- Built strong customer relationships through effective communication on project progress, leading to increased satisfaction levels and repeat business opportunities.
- Balanced multiple production projects simultaneously, meeting strict deadlines and maintaining high-quality standards.
- Mentored junior team members to improve their skills and advance within the company, strengthening overall team performance.
- Streamlined communication between departments, resulting in more efficient problem-solving and decisionmaking.
Education
High School Diploma -
Milpitas High School
Milpitas, CaFoothill College
Skills
- Strategic planning and execution
- Organizational development
- Cost analysis and savings
- Operations management
- Safety management
- Purchasing and planning
- Process improvements
- Teamwork and collaboration
- Inventory tracking and management
- Customer service
Timeline
Vice President of Operations
IConnect Technologies
08.2022 - 03.2024
Operations Manager
IConnect Integrated Solutions
01.2022 - 08.2022
Operations Manager
Celestica International
07.2019 - 01.2022
Operations Manager
Optitech Solution
07.2017 - 07.2019
High School Diploma -
Milpitas High School
Foothill College