Kristi Helmin
Sauk Rapids,MN
Overview
14
14
years of professional experience
Work History
Client Services Manager
Meduit (formerly Alltran, formerly Array Services)
Sartell, MN
05.2022 - 11.2024
- Developed and maintained relationships with clients to ensure satisfaction.
- Assisted in the development of client service strategies, policies, and procedures.
- Collaborated with various internal and external departments to map files, update/create new imports, exports and client reporting.
- Assisted in system conversions by working with project managers, operations and developers on current client conversion to new RCM platforms for Finvi (formerly Ontario) applications (CRS, FACS, Artiva).
- Recommended areas for process improvement by monitoring and evaluating current processes and client requirements.
- Developed strong relationships with clients by understanding their needs and providing solutions tailored to their requirements.
- Resolved escalated issues from clients in an effective manner while maintaining professional demeanor at all times.
- Facilitated month-end closing processes, invoicing and client reporting. Ensured all deadlines were met.
- Responsible for creating all client document process documentation and training staff.
- Assist finance with A/R and invoice issues.
Client Services Coordinator/Team Lead
Meduit (formerly Alltran, formerly Array Services)
Sartell, MN
01.2011 - 05.2022
- Provided assistance to clients with inquiries, concerns, and requests for information.
- Remitting, invoicing, and other client reporting
- Respond to all clients requests and concerns timely.
- Prioritize workload for client Services team.
- Maintain and create process documentation.
- Train staff, verify work completion, manage staff's regular schedules and time off.
- Worked directly with developers to update or implant new file layouts and troubleshoot any processing errors.
- Managed 3 of the top revenue generating clients for the company.
FSE Payroll Coordinator
Consumer Directions (Cor-Vanama Solutions)
St. Joseph, MN
01.2012 - 11.2013
- Process client invoicing and record payments
- Bank deposit distributions
- Bill MA and other health plans for services
Education
Associate of Applied Science - Business Management, Administration And Accounting
Rasmussen Business College
St. Cloud, MN01-2007
Skills
- Staff training
- Project oversight
- Business services support
- Software implementation
- Strong leadership
References
- Dani Hartkopf, Consumer Directions.
- Josh Eckblad, Finivi (formerly Ontario Systems)
- Trisha Diaz, Meduit
- Letisha Johnson, Meduit
Timeline
Client Services Manager
Meduit (formerly Alltran, formerly Array Services)
05.2022 - 11.2024
FSE Payroll Coordinator
Consumer Directions (Cor-Vanama Solutions)
01.2012 - 11.2013
Client Services Coordinator/Team Lead
Meduit (formerly Alltran, formerly Array Services)
01.2011 - 05.2022
Associate of Applied Science - Business Management, Administration And Accounting
Rasmussen Business College
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