KRISTI HENEHA-ROUBIDOUX

1. Interview applicants experiencing personal and family challenges, including financial hardship, unemployment, and th need for food, clothing, shelter, and utility assistance. Applicant's may also be facing mental or physical impairments.

2. Determine client eligibility for financial assistance.

3. Develop case plans to assist applicant increase in self-sufficiency and identify attitudes and patterns of behavior by increasing self-awareness of personal and financial problems.

4. Counsel applicant regarding case plan in achieving self sufficiency and financial stability, and assist applicant in utilizing inner capacities and available resources to improve social and economic functioning.

5. Secure and evaluate required documentation including medical reports, employment verification, repair receipts, etc. contributing to the applicant's situation.

6.Make referrals when needed to available community resources and other organizations.

7. Advocate for applicant with utility companies, property owners, and funeral homes.

8. Maintain well organized files for active clients.

9. Review and process applications in a timely manner.

10. May perform a follow up by home visit or telephone to determine quality and quantity of services provided to client and the status of client's situation.

11.Maintain confidentiality on all social services applicants and personnel.

• Preside at all times in the absence of the Chairperson
• Keep a current list of elected committees and its members
• Ensure that the membership is consistent with the Eufaula Indian Community Constitution and By-Laws
• Keep minutes of the Community meetings in the absence of the Secretary at any regularly scheduled, special/called, or Board of Directors Meetings.
• Provide an official transition report to the incoming Vice Chairperson at the close of the term of office.
• Oversaw budgeting processes, ensuring financial sustainability for community programs.
• Facilitated partnerships with external organizations to promote cultural preservation efforts.

• Answer questions about eligibility determinations and plan options.
• Maintain confidentiality of patient finances, records, and health statuses.
• Proficient in Medicare, Medicaid, Supplemental and private insurances.
• Assist patients in applying for State and Tribal Programs.
• Assist and apply patients for prescription assistance programs.
• Process Soonercare referrals for providers.
• Completed Prior Authorization for diagnostics and procedures
• Streamlined communication between patients and insurance providers, enhancing service efficiency.
• Coordinated patient benefits enrollment processes to ensure timely access to healthcare services.
• Assisted in resolving patient inquiries related to eligibility and coverage options effectively.
• Collaborated with healthcare teams to identify and implement improvements in patient benefit processes.
• Led training sessions for new staff on benefit coordination procedures and systems usage.
• Developed strong relationships with both patients and providers by consistently demonstrating professionalism and empathy.
• Maintained strict confidentiality of patient information in compliance with HIPAA regulations while managing sensitive data.

• Interacted with guest to encourage play and enforce rules of each game.
• Provided knowledge service of daily promotions to guests.
• Completed end of day reports of daily promotions and winners.
• Worked with customers to understand requirements and provided exceptional customer service.
• Displayed friendly and outgoing behavior to create a warm and fun atmosphere for guests.
• Obtain licensing and certifications for employment