Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Additional Qualifications
References
Timeline
Generic
Kristi Hernandez

Kristi Hernandez

53 Wilshire Ave Vallejo,CA

Summary

Detail-oriented Data Analyst Professional with a Bachelor of Science in Forensic Chemistry and over ten years of experience in IT operations and data analysis. Expertise in root cause analysis, audit preparation, and process optimization utilizing LEAN methodologies. Demonstrated success in managing IT projects while delivering exceptional stakeholder support, enhancing accuracy and efficiency through effective vendor engagement. Proven track record in leading multi-functional global teams and training staff on new procedures to foster innovation.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Owner & Operator

Party Star Rental
11.2023 - 02.2025
  • Oversaw business operations encompassing IT infrastructure, website development, budgeting and procurement.
  • Prioritized inclusive hiring practices by providing employment opportunities to individuals with disabilities, fostering a diverse and supportive work environment.
  • Cultivated a professional setting emphasizing top-tier stakeholder relations.
  • Streamlined processes by introducing efficient inventory and vendor management frameworks.

IT Consumer Manager

Genentech
04.2019 - 03.2024
  • Directed multiple ongoing IT projects encompassing system integration, regulatory compliance tracking, and data oversight.
  • Established and upheld company-wide IT protocols.
  • Managed activities related to data reconciliation, continuous improvement monitoring, and audit adherence to strengthen IT performance.
  • Provided guidance to senior management on IT strategies.
  • Oversaw IT vendor relationships to enhance service delivery.
  • Translated user needs into actionable items that could be fulfilled by IT teams.
  • Developed reports using SQL and Business Objects queries to track progress against key performance indicators.
  • Designed and launched interactive dashboards for data analysis.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Maintained excellent stakeholder relationships through timely updates and superior performance.

Founder

Vertical Life Coaching
05.2020 - 11.2023
  • Delivered tailored coaching to enhance leadership capabilities of IT professionals.
  • Developed and rolled out programs focused on IT transition planning and growth.
  • Utilized labor market information to advise clients on emerging job trends and opportunities.
  • Created a variety of resources such as handouts, worksheets and online tools to support the coaching process.

IT Systems Analyst II

Genentech
10.2015 - 04.2019
  • Directed Business Continuity and Disaster Recovery (BCDR) planning to secure operational resilience.
  • Conducted end-user training sessions to elevate technical skills across departments.
  • Supervised performance and maintenance of cloud computing platforms, databases, and networks.
  • Analyzed root causes and implemented strategic changes, significantly upgrading system performance.
  • Ensured FDA compliance by creating and applying data protocols.
  • Implemented solutions for automating workflows in tracking and reconciliation.

Systems Specialist I/II/III

Genentech
04.2012 - 10.2015
  • Delivered advanced IT support, troubleshooting, and resolution for global IT systems.
  • Applied LEAN and Kaizen methodologies to improve operational efficiencies.
  • Oversaw operations of compliant laboratory IT frameworks meeting stringent standards.
  • Enhanced website design, management and digital services focusing on end-user usability.
  • Crafted detailed knowledge base documentation for IT support globally.

Associate Systems Specialist

Genentech
07.2011 - 04.2012
  • Configured and managed organizational Active Directory user profiles.
  • Mentored junior staff members on best practices in system administration.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
  • Configured hardware devices and software settings to optimize network performance.
  • Facilitated workshops to educate staff on emerging tech tools, enhancing overall business efficiency.
  • Provided support to end-users on a variety of technical topics, including system installation and configuration for single user and multi-user systems.
  • Performed data backups using advanced backup techniques such as disk imaging or cloning.
  • Fielded user requests and queries to deliver troubleshooting services and implement corrective actions.
  • Received and prioritized support requests to maximize resource utilization.

Education

Bachelor of Science - Forensic Chemistry

San Jose State University
San Jose, CA
05-2011

Skills

  • IT Project Management (Agile and Traditional) Large Scale
  • Enterprise Resource Planning (ERP) Systems,
  • Geographic Information Systems (GIS) Integration
  • ServiceNow System Building (GIS integration)
  • Business Process Optimization (LEAN, Kaizen)
  • IT Governance, Compliance, and Audit Preparation
  • Data Integration and Security (cGMP, FDA, ISO Standards)
  • Problem and Change Management, Root Cause Analysis
  • Single and Multi-User Systems Operations, Maintenance
  • Website Management and Maintenance
  • Employee Training and Performance Evaluation
  • Budget Development and Cost Analysis
  • Workshop Facilitation and Presentation
  • Life Cycle Management
  • Acquisition and Divestment

Forensic Science

  • Crime scene investigation and evidence collection
  • Forensic photography and documentation
  • Crime scene documentation
  • DNA extraction and forensic biology techniques
  • Chemical and instrumental analysis (GC-MS, FTIR, HPLC, UV-Vis)
  • Toxicology testing and controlled substances analysis
  • Firearms and toolmarks examination
  • Arson and explosives residue analysis
  • Strong knowledge of chain of custody and forensic report writing
  • Excellent attention to detail and analytical thinking
  • Familiar with forensic laboratory protocols and quality assurance

Affiliations

  • Richmond City Police Department, Police Explorer (Sergeant & Lieutenant), 1997 - 2001
  • Chi Pi Sigma - Law Enforcement Fraternity, Pledge Trainer, 2008 - 2011

Certification

  • Lean Six Sigma Green Belt, The Knowledge Academy, 2019
  • ITIL Foundations, Global Knowledge, 2017
  • Microsoft Certified Professional (MCP), Microsoft, 2011
  • Certified in Laboratory Safety & Hazardous Materials Handling, Genentech, 2014

Accomplishments

  • Genentech: Acquisition of three companies
  • Genentech: Vacaville Location Divestment
  • Genentech: Data Center Move Redwood City to Santa Clara
  • Genentech: Consistent "Meets" or "Exceeds" Mark on Performance Reviews

Additional Qualifications

  • Valid California Driver's License
  • COVID-19 Vaccinated
  • Strong interpersonal and communication skills for cross-departmental collaboration
  • Ability to work flexible hours as needed

References

References available upon request.

Timeline

Owner & Operator

Party Star Rental
11.2023 - 02.2025

Founder

Vertical Life Coaching
05.2020 - 11.2023

IT Consumer Manager

Genentech
04.2019 - 03.2024

IT Systems Analyst II

Genentech
10.2015 - 04.2019

Systems Specialist I/II/III

Genentech
04.2012 - 10.2015

Associate Systems Specialist

Genentech
07.2011 - 04.2012

Bachelor of Science - Forensic Chemistry

San Jose State University

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