Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kristi Hill

Kristi Hill

Hastings,MN

Summary

Talented and experienced professional with extensive knowledge in optimizing productivity, efficiency, customer service, and quality across various settings. Collaborative with advanced organizational, technical, and business acumen to play a key role in diverse capacities. Strong interpersonal skills and lifelong dedication to supporting and empowering others. Recognized for building and maintaining relationships while enhancing processes for improved efficiency. Exceptional customer-facing abilities as a representative of the organization. Skilled Human Resources professional adept at optimizing employee relations and organizational performance. Focused on fostering team collaboration and achieving tangible results. Proven expertise in conflict resolution, talent acquisition, and employee development. Adaptable to changing needs with a reputation for reliability and cultivating a positive work environment.

Overview

15
15
years of professional experience

Work History

HUMAN RESOURCES SERVICE SPECIALIST

Children's Nebraska
02.2023 - 09.2024
  • Serves as first contact for HR department inquiries
  • Answers inquiries via phone calls, email, and walk-ins
  • Answers questions requiring basic and intermediate HR and policy knowledge regarding diverse topics such as benefits, time-off, leave of absence and talent acquisition, with the goal of providing as much first contact resolution as possible
  • Develops and maintains strong customer service skills, ensuring accuracy and timeliness in all employee interactions
  • Maintains professionalism in all circumstances and communicates with all levels of employees throughout the organization
  • Updates and maintains records in HR systems, including processing workflow items
  • Enters data for employee record changes through approval and routing of workflow within HR systems; Updates employee files and employee records in HR systems to document personnel actions and provide information for payroll and reporting needs
  • Ensures accuracy and integrity of employee data and meets all timeliness standards
  • Assists in the resolution of basic system questions, updates, and changes to the HR systems
  • Processes requests for and payment of reimbursement under the Tuition Assistance program
  • Maintains employee files and records in electronic and paper form following compliance protocols
  • Facilitates the onboarding process with new employees
  • This includes assisting new employees in completing onboarding tasks, ensure new hire documentation and forms are completed to meet compliance requirements
  • Coordinate onboarding appointments, process background checks, I9 and E-Verify
  • Checks and verifies licenses and certifications, including clinical and motor vehicle, and ensures appropriate parties are notified of expirations
  • Creates and maintains procedures for all HR Service Center processes and tasks
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.

ADMINISTRATIVE ASSISTANT – FETAL CARE CENTER

Children's Nebraska
09.2021 - 02.2023
    • Provides administrative support to Fetal Care Center Director that spanned across various teams and levels within the department and the NICU
    • Coordinate professional(s) schedule(s) to include calendars, call schedulers, etc
    • Greets NICU and the Fetal Care Center families to assist and support them with a variety of requests
    • Serves as a liaison between entities including our Level IV NICU Clinic Manager, Neonatology, and collaborating with UNMC to support divisional data repositories and paid-time-off accountability
    • Arrange conference calls, organize, and coordinate meetings, manage travel arrangements for all providers within the department
    • Assist with planning and/or prioritizing assigned projects under general supervision
    • Escalates complex problems to management and/or professional(s) for their direct involvement
    • Gathers and compiles requested information, prepared invoices, managed files, and assists with the formulation and tracking of key documents
    • Prepares correspondence, supported fellows and residents, received visitors, and maintained records and/or researched as instructed

ADMINISTRATIVE ASSISTANT

Hillcrest Health and Rehabilitation
03.2020 - 04.2021
    • Assists Administrator, Director of Clinical Services, and other team members with administrative support
    • Responsible for assisting Administrator with private pay collections, facility census management and reports, accounts payable processing, organize and facilitate team member facility bi-monthly onboarding presentations, screen potential nursing applicants for Director of Clinical Services, communicate with patients and long-term care residents regarding a variety of concerns or questions including family members, as well as general office management
    • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
    • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

RECEPTIONIST

Stones Worth Stepping
07.2018 - 07.2019
    • Greets families in a hospitable, professional, and attentive manner, while providing high quality customer service
    • Appointment scheduling for 700 special needs pediatric patients weekly, managing a growing team of therapist schedules, processing patient co-pays, new patient intake paperwork, as well as ongoing patient interaction with a positive, friendly, and adaptable attitude while multi-tasking
    • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
    • Confirmed appointments, communicated with clients, and updated client records.
    • Answered phone promptly and directed incoming calls to correct offices.
    • Kept reception area clean and neat to give visitors positive first impression.
    • Resolved customer problems and complaints.
    • Handled cash transactions and maintained sales and payments records accurately.
    • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
    • Responded to inquiries from callers seeking information.
    • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
    • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

ADMINISTRATIVE ASSISTANT

Frankel Zacharia, LLC
12.2009 - 03.2018
  • Manages continuing professional education for Partners and professional staff of mid-level Certified Public Accounting firm
  • Tracked and reported CPE to the Nebraska Board of Public Accountancy
  • Coordinated employee recognition events, off-site meetings, and client events
  • Coordinated all travel for Partners and professional staff
  • Organized marketing events to highlight firm services to a variety of audiences
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

BACHELOR OF SCIENCE - GERONTOLOGY

University of Nebraska-Omaha
Omaha
12.2015

Skills

  • Communication
  • Organization
  • Time Management
  • Technology
  • Problem Solving
  • Attention to Detail
  • Event Planning
  • Microsoft Office
  • Customer Service
  • Self-starter
  • HR policies and procedures
  • Health and safety
  • Diversity and Inclusion
  • HR analytics

Languages

English
Native or Bilingual

Timeline

HUMAN RESOURCES SERVICE SPECIALIST

Children's Nebraska
02.2023 - 09.2024

ADMINISTRATIVE ASSISTANT – FETAL CARE CENTER

Children's Nebraska
09.2021 - 02.2023

ADMINISTRATIVE ASSISTANT

Hillcrest Health and Rehabilitation
03.2020 - 04.2021

RECEPTIONIST

Stones Worth Stepping
07.2018 - 07.2019

ADMINISTRATIVE ASSISTANT

Frankel Zacharia, LLC
12.2009 - 03.2018

BACHELOR OF SCIENCE - GERONTOLOGY

University of Nebraska-Omaha

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Kristi Hill