Kristi Holmes
Newborn
Summary
Proven Office Manager with a track record of enhancing operational efficiency at MS State Department of Health by implementing cost-saving measures and fostering a culture of exceptional customer service. Skilled in office administration and clear communication, I excel in managing financial records and orchestrating seamless team integration. Achieved significant improvements in employee satisfaction and client loyalty through strategic leadership and organizational skills.
Overview
17
17
years of professional experience
Work History
Office Manager
MS State Department of Health
10.2018 - 11.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Social Program Coordinator
Myrtles Nursing Center
05.2010 - 03.2019
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
General Manager
Pizza Inn
02.2008 - 02.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
High School Diploma -
Mount Hermon High School
Mount Hermon, LA05-1993
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
Timeline
Office Manager
MS State Department of Health
10.2018 - 11.2024
Social Program Coordinator
Myrtles Nursing Center
05.2010 - 03.2019
General Manager
Pizza Inn
02.2008 - 02.2019
High School Diploma -
Mount Hermon High School
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