Kristi Jackson
Prattsville,AR
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Sales & Use Tax
Arkansas Department Of Finance And Administration
Little Rock, AR
09.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered over 50 customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered customer advice and assistance, paying attention to special needs or wants.
Case Manager Coordinator
Ouachita Children Youth & Family Services
Hot Springs, AR
11.2021 - 04.2022
- Conducted intakes for admissions and made copy of intake for Direct Care Staff files
- Maintained client pictures for shelter files
- Assisted Case Management staff with faxing, information collection, and correspondence as requested
- Checked files for completion of intake information, and requested missing information if needed
- Updated emergency files
- Prepared medical documents for PCP and clinical team
- Assisted Case Managers in set up and organized files
- Filed and uploaded into EMR any needed documents in case files as requested by Case Managers
- Assisted client’s Primary Care Physician via phone, Telemedicine appointments, and face-to-face appointments in order to obtain all information needed and to ensure received proper healthcare
- Closed case files and prepared for file room storage
- Assisted with client supervision as needed
- Accompanied Case Managers on home visits when requested
- Assisted in medication management of all shelter residents and QRTP residents
- Kept residential services and other staff up to date with medical information
- Met with Clinical Director and Case Manager weekly for medication management
- Prepared weekly medication administration record for each resident
- Diligently monitored and updated as required due to medication changes
- Prepared resident’s medication for school, home visits, outings and planned
- Assisted with discharges and admissions
- Prepared all medical notes for Clinical Team
- Participated in agency performance quality improvement.
Relief Domestic Violence Shelter Manager
Ouachita Children Youth and Family Services
Hot Springs, AR
10.2021 - 03.2022
- Established safe and supportive environment where victims can heal
- Oriented new clients for program and facility
- Supervised programming and administrative facets of temporary homeless shelter for women and children, who were victims of domestic violence
- Demonstrated leadership skills in managing projects from concept to completion
Direct Care Staff
Ouachita Children Youth and Family Services Inc
Hot Springs, AR
05.2020 - 10.2021
- Addressed any needs of residents
- Enforced program guidelines to ensure safe and secure environment
- Answered hotline calls as needed
- Conducted Room checks as needed
- Enforced rules and regulations for residences
- Assign weekly chores and assist in skill building
- Provided ongoing information during staffing regarding individual issues and concerns
- Maintained supportive, professional relationship with all staff and volunteers
- Participated in PQI activities as requested, Participated as parent team for shelter residents in daily activities on and off campus
- Modeled and taught accountability, respect, trust, and appropriate behaviors relating to shelter
- Taught Rules and guidelines of emergency shelter for troubled youth
- Completed emergency/admissions packets for after hour admissions
- Supervised study hall, visitation, meals and chores
- Observed and reported on resident’s behavior and involvement in all activities, client relationships with staff, and peers
- Completed incident report forms as required
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Participated in staff meetings and training as required
- As needed, responsible for meal preparation in accordance with planned menus and keeping
- Participated in agency performance quality improvement.
- Ensured facilities were ready for new clients
Intern- Street Outreach
Ouachita Children, Youth, Family Services Inc
Hot Springs, AR
10.2019 - 02.2020
- Provided outreach services to runaway/homeless youth and those at risk of running away or becoming homeless; provide emergency/crisis services to street youth
- Developed network relationships with industry professionals to enhance community awareness and promote services
- Helped vulnerable individuals navigate complex healthcare system.
- Collected, arranged, and input information into database system.
Co-owner/Administrator/Marine Detailer
Spa City Motorsports
Hot Springs, AR
01.2017 - 10.2019
- Maintained files and administrative records
- Processed, renewed, and kept accurate accounts for assigned personnel
- Provided excellent human resources management skills to organization
- Maintain accurate customer accounts computer system by keeping track of data, inquiries, and personnel information
- Maintained proper detailing standards for boats for new customers, display, stock, and service
- Performed wash, clean, wax, and vacuum interiors of boats for scheduled service customers.
ICU Unit Coordinator
CHI St. Vincent Hospital
Hot Springs, AR
09.2015 - 04.2019
- Coordinated patient scheduling/flow with ancillary departments and consulting physicians
- Acted as receptionist, providing excellent customer service
- Assembled and maintained patient's Medical Records with appropriate chart forms
- Prepared consent forms accurately
- Maintained accuracy and completeness of information inpatient record
- Assured that no supplies or solutions are expired throughout
- Answered over 30 telephone calls promptly and courteously by identifying unit, name, and title
- Responded to call lights appropriately and relays messages to appropriate nursing personnel
- Relayed all communication accurately and timely
- Entered written or faxed physician orders, except medications, into electronic system with accuracy
- Coordinated non-clinical and ancillary services of assigned patient care units.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
Environmental Service Technician
CHI St. Vincent Hospital
Hot Springs, AR
10.2014 - 09.2015
- Maintained Hospital's environment to be clean, safe, and germ free
- Followed infection control practices and safety practices in all activities
- Activities include: cleaning floors; damp dusting furniture and fixtures; making and cleaning patient beds; washing windows, walls, ceilings, vents, and lights; performing non-routine floor care duties.
Education
Bachelor of Social Work - Social Work
University of Arkansas At Little Rock
Little Rock, AR05.2025
ASLAS For Transfer To UALR BSW - Prerequisites For BSW
National Park College
Hot Springs, AR05.2020
Diploma - Basics
Poyen High School
Poyen, AR05.1978
Skills
- Mandated Reporter
- Problem-Solving Abilities & Time Management
- Computer Skills & Organizational Skills
- Customer Service & People Skills
- Diligent & Adaptability
- Collaboration Talent & Strong Secretarial Skills
- Task Management Skills
- Strong Written and Verbal Communication Skills
- Self-sufficient & Self-educated
- Culturally Sensitive & Leadership Experience
- Empathetic & Sympathetic
- Attention to Detail & Adaptability
- Strong Work Ethic
- Knowledge of Data Privacy & HIPAA Privacy Rules
- Data Entry, Scheduling, & Administrative Skills
Timeline
Customer Service Representative Sales & Use Tax
Arkansas Department Of Finance And Administration
09.2022 - 02.2023
Case Manager Coordinator
Ouachita Children Youth & Family Services
11.2021 - 04.2022
Relief Domestic Violence Shelter Manager
Ouachita Children Youth and Family Services
10.2021 - 03.2022
Direct Care Staff
Ouachita Children Youth and Family Services Inc
05.2020 - 10.2021
Intern- Street Outreach
Ouachita Children, Youth, Family Services Inc
10.2019 - 02.2020
Co-owner/Administrator/Marine Detailer
Spa City Motorsports
01.2017 - 10.2019
ICU Unit Coordinator
CHI St. Vincent Hospital
09.2015 - 04.2019
Environmental Service Technician
CHI St. Vincent Hospital
10.2014 - 09.2015
Bachelor of Social Work - Social Work
University of Arkansas At Little Rock
ASLAS For Transfer To UALR BSW - Prerequisites For BSW
National Park College
Diploma - Basics
Poyen High School
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