Kristi Jackson
Glasford,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Operations Manager
Fed Ex Ground
Morton, IL
11.2023 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Developed and implemented operational procedures to ensure quality standards are met.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Collaborated with team leaders on quality audits.
- Delegated work to staff, setting priorities and goals.
SR Operations Admin
Fed Ex Ground
Morton, IL
07.2021 - 11.2023
- Monitored inventory levels for supplies to ensure employees are able to complete their daily work assignments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting relationships. (other team members, customers, shippers, drivers, contractors, etc...)
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with safety regulations and company policies and procedures.
- Ensure quality assurance procedures are followed on day to day basis.
- Inspected packages for damages or defects and recorded any issues found.
- Labeled parcels accurately according to company guidelines.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Responded promptly to customer inquiries about shipment status updates.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Investigated customer complaints regarding product quality issues.
- Maintained a clean work environment by removing debris from the loading dock area.
Package Handler
Fed Ex Ground
Morton, IL
04.2021 - 07.2021
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
Bartender/Day Shift Bar Manager
norwood pub n grub
Peoria, IL
02.2016 - 03.2021
- Developed and implemented bar service standards to ensure customer satisfaction.
- Ensured compliance with all applicable laws, health codes, and regulations.
- Trained new bar staff in proper safety procedures and responsible alcohol service policies.
- Monitored cash handling procedures to ensure accuracy and accountability.
- Supervised cleaning tasks including glassware washing, countertops wiping down, floor mopping.
- Monitored cash intake to reduce discrepancies.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Poured wine, beer and cocktails for patrons.
- Coached staff on strategies to enhance performance and improve customer relations.
- Restocked beer and liquor regularly and after special events.
- Ordered inventory to meet expected demand with adequate stock.
Dispatch Supervisor
Peoria Public Schools
Peoria, IL
08.2013 - 06.2014
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Planned driver routes ahead of schedule
- Monitored dispatch board and adjusted call priorities based on needs
- Kept detailed and updated records of all calls in physical and electronic databases
- Assigned drivers and buses for field trips, sporting events, and after school activities
- Assisted with emergency evacuation drills
- Obtained a CDL license for transporting passengers to and from school and other school related functions
- Reported delays, accidents, weather conditions or any other traffic concerns to help meet daily service needs
- Supervised driver dispatching, route planning, and vehicle tracking for over one hundred drivers
- Was contact person for any questions, concerns, emergencies, or any other request for transportation for any parent/student or district personnel
Shift Manager
Aldi
East Peoria, IL
04.2010 - 08.2013
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Processed weekly payroll information using appropriate software applications.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Documented receipts, employee hours and inventory movement.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Cashier/Daily bank deposits
- Unloaded delivery trucks and stocked coolers and shelves with products
Education
High School Diploma -
Richwoods High School
Peoria, IL05.1995
Some College (No Degree) - General Studies
Illinois Central College
East Peoria, ILSome College (No Degree) - Paralegal Studies
Midstate College
Peoria, ILSkills
- Verbal and Written Communication
- Goal Setting
- Customer Service
- Decision-Making
- Quality Assurance
- Crew Management
- Hard working
- Multitask easily
- Truck Loading and Unloading
- Problem-Solving
Timeline
Operations Manager
Fed Ex Ground
11.2023 - Current
SR Operations Admin
Fed Ex Ground
07.2021 - 11.2023
Package Handler
Fed Ex Ground
04.2021 - 07.2021
Bartender/Day Shift Bar Manager
norwood pub n grub
02.2016 - 03.2021
Dispatch Supervisor
Peoria Public Schools
08.2013 - 06.2014
Shift Manager
Aldi
04.2010 - 08.2013
High School Diploma -
Richwoods High School
Some College (No Degree) - General Studies
Illinois Central College
Some College (No Degree) - Paralegal Studies
Midstate College
Similar Profiles
Staci WilliamsStaci Williams
Package Handler Trainer at Fed Ex GroundPackage Handler Trainer at Fed Ex Ground
Sarah HerbertSarah Herbert
Package Handler at Fed Ex GroundPackage Handler at Fed Ex Ground
Hayley RossHayley Ross
Package Handler at Fed Ex GroundPackage Handler at Fed Ex Ground
Kaynda BrownKaynda Brown
Package Handler at Fed Ex GroundPackage Handler at Fed Ex Ground
Reggie Jo HuntReggie Jo Hunt
Service Advisor at Blain's Farm & FleetService Advisor at Blain's Farm & Fleet