Kristi Johnson
Lithonia,GA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager of Operations
Chick Fill A
02.2023 - Current
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed cross-functional teams for successful project completion and timely delivery.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Maintenance Technician
Davis Home Solutions
03.2013 - 11.2022
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Improved building safety by conducting regular inspections and addressing potential hazards.
- Handled basic plumbing repairs as well as more complex issue resolution tasks that required collaboration with licensed professionals.
- Leveraged knowledge of electrical systems when troubleshooting issues related to lighting fixtures or wiring configurations.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Executed tasks within time and budget constraints.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Replaced worn or broken parts on machines and equipment.
- Assisted with renovation projects, providing hands-on support and technical expertise as needed.
- Drove compliance with regulations, building codes, and health and safety standards.
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Managed inventory of maintenance supplies, ensuring timely ordering and cost control measures were in place.
- Installed and maintained plumbing and HVAC systems.
- Assisted with repairs to steam, drainage, and sewer lines.
- Planned pipe system layout, installation and repair according to specifications.
- Selected type and size of piping required for each project.
- Repaired plumbing systems, components, and equipment.
- Improved flooring installation quality by using precision tools and techniques.
- Meticulously followed manufacturer guidelines during product installation processes ensuring long-lasting results that met warranty requirements.
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
Education
No Degree - Logistics Management
Atlanta Technical College
Atlanta, GA05.2022
High School Diploma -
Jack Yates High School
Houston, TX01.2002
Skills
- Staff training/development
- Inventory Tracking and Management
- Customer Service
- Database Maintenance
- Employee Scheduling
- Expertise in Flooring Materials
- Existing floor removal
- Hand and Power Tool Operation
- Installation and maintenance
- Remodels and new construction
- Residential Plumbing
- Lighting fixture maintenance
Certification
- ForkLift Training & Certification- December 19, 2021
- Serve Safe Training &Certification - November 11,2022
Timeline
Manager of Operations
Chick Fill A
02.2023 - Current
Maintenance Technician
Davis Home Solutions
03.2013 - 11.2022
No Degree - Logistics Management
Atlanta Technical College
High School Diploma -
Jack Yates High School
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