Years of professional SaaS experience
Hi, I’m
Kristi Johnston
Cave Creek,AZ
Summary
Customer-focused EdTech with a strong background and proven success in SaaS implementation and growth, adoption, expansion, and retention. Skilled at fostering long-term client relationships, driving product engagement, and aligning customer goals with educational outcomes to support retention and scalable growth.
Always Striving to create exceptional customer and educator experiences, forge strong partnerships as a dependable ally, and provide effective support to grow customer product buy-in and success around student growth and achievement.
Overview
8
20
Years of experience as an Educator
Work History
Renaissance Learning, Inc
Customer Success Manager
07.2017 - 10.2025
Job overview
- Ensure customer success through comprehensive end-to-end support across onboarding, implementation, and portfolio expansion, aligned with customer goals and outcomes.
- Managed SaaS onboarding and implementations for mid-market and enterprise accounts across multiple product lines.
- Collaborate with district stakeholders to support product implementation aligned with their district MTSS goals; analyze usage metrics to drive adoption and growth; provide targeted resources to enhance user product knowledge; coordinate professional learning opportunities; and escalate support issues as needed.
- Worked cross-functionally with account managers to drive product expansion, cross-sell opportunities, and professional learning initiatives; renewal conversations and contributed to planning and execution of virtual and in-person regional user group events.
- Build and maintain trust-based relationships with customers and internal teams.
Cave Creek Unified School District 93
Site Assessment Coordinator
07.2010 - 07.2017
Job overview
- Lead annual staff training for administration of State Assessments.
- Plan and organize benchmark and state assessment administration schedule and custom groups, ensure all testing accommodations are in place, verify online or paper testing completion for all students.
- Organize and review any assessment materials by class to bundle for delivery.
- Communicate any assessment issues that occurred during testing with students or with online/paper assessments.
Cave Creek Unified School District 93
Educator
07.2005 - 06.2017
Job overview
- Possess elevated level of ability to organize, manage, and instruct large groups of people.
- Organize, plan, deliver curriculum instruction, assess, analyze, interpret data, adjust instruction, and re-teach daily to support individual and whole group instructional decision-making.
- Review data to Identify students needing additional support.
- Develop students’ computer and technology skills through demonstration, practice, and implementation.
- Highly skilled in adapting to any given situation, thinking on my feet with constant distraction while maintaining the learning process.
Education
Arizona State University
Bachelor of Arts from Education, Elementary Education
01.1993
University Overview
GPA: Magna Cum Laude
Skills
- Customer experience
- Product onboarding
- Project management
- Analytics
- Customer retention
- Problem solving
- Detail oriented
- Communication skills
- Client engagement
- SaaS Software
- Microsoft Office 365 Suite
- Dynamics 365
- CRM
- Teams
- Salesforce
- Gainsight
- Outreach
- Zendesk
- JIRA
- Tableau
- Confluence
- Teamwork
- Google Workspace
- Trello
- Concur
- Power BI
- HALO
- Beacon
Certification
- Arizona Standard Professional Elementary Education, K-8 Certificate, 06/01/05 - Present
- Early Childhood Endorsement, 06/01/11 - Present
- SEI Endorsement, 06/01/05
- California Multiple Subject Teaching Credential, 12/01/94 - 02/01/00
Timeline
Customer Success Manager
Renaissance Learning, Inc
07.2017 - 10.2025
Site Assessment Coordinator
Cave Creek Unified School District 93
07.2010 - 07.2017
Educator
Cave Creek Unified School District 93
07.2005 - 06.2017
Arizona State University
Bachelor of Arts from Education, Elementary Education