Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Jones

West Monroe,LA

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at IHOP. Proven ability to enhance guest engagement and maintain cleanliness standards. Recognized for cash handling accuracy and a strong work ethic, consistently delivering positive experiences that foster repeat business. Committed to excellence in hospitality and team collaboration.

Overview

16
16
years of professional experience

Work History

Server

IHOP
07.2024 - Current
  • Provided excellent customer service to patients and medical staff.
  • Strengthened client relationships through consistent communication and excellent customer service.
  • Delivered exceptional customer service by addressing concerns promptly and professionally.
  • Exceeded performance expectations, receiving recognition for outstanding customer service skills.
  • Maintained customer service standards for department and company at large.
  • Trained staff on new product features, ensuring knowledgeable customer service.
  • Provided outstanding customer service on phone and in person.
  • Provided exceptional customer service, addressing patron concerns promptly and professionally.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Grew repeat client base through effective marketing and customer service.
  • Provided excellent customer service for positive experiences and returning patrons.

Merchandiser

Shiftsmart
01.2021 - Current
  • Organized product displays to enhance customer engagement and optimize shelf space.
  • Collaborated with team members to ensure timely stock replenishment and inventory accuracy.
  • Implemented visual merchandising strategies to align with brand standards and seasonal promotions.
  • Conducted regular audits of merchandise compliance with company guidelines and promotional displays.
  • Assisted in training new staff on merchandising techniques and operational procedures for efficiency.
  • Led initiatives to improve store layout, resulting in enhanced customer flow and product visibility.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Salesperson

Waffle House
04.2019 - 01.2023

Took orders and made sure customers left happy and full

Baker

Ryan's Steakhouse
02.2013 - 01.2018
  • Prepared and baked a variety of breads, pastries, and desserts to meet daily menu requirements.
  • Assisted in maintaining cleanliness and organization of baking stations to ensure compliance with health standards.
  • Collaborated with kitchen staff to streamline production processes and improve workflow efficiency.
  • Monitored oven temperatures and baking times to ensure optimal product quality and consistency.
  • Trained new team members on proper baking techniques and kitchen safety protocols.
  • Implemented inventory management practices to reduce waste and optimize ingredient usage in baking operations.
  • Led efforts to enhance presentation of baked goods, improving overall customer satisfaction and experience.
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.

Customer Service

Journeys Shoe Store
01.2010 - 03.2012
  • Contributed to higher occupancy rates through outstanding customer service.
  • Reviewed customer feedback to determine strategies for improving customer service.
  • Generated reports and tracked customer service metrics on daily basis.
  • Monitored banking associates for customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Provided exceptional customer service by addressing inquiries promptly and thoroughly.
  • Offered administrative and customer service support to customers.
  • Provided exceptional customer service, addressing patron inquiries and resolving issues promptly.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Assisted stock workers and customer service agents throughout shifts.
  • Increased sales by providing exceptional customer service and product knowledge.

Education

No Degree -

Bryant And Stratton College
Getzville, NY

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running

Timeline

Server

IHOP
07.2024 - Current

Merchandiser

Shiftsmart
01.2021 - Current

Salesperson

Waffle House
04.2019 - 01.2023

Baker

Ryan's Steakhouse
02.2013 - 01.2018

Customer Service

Journeys Shoe Store
01.2010 - 03.2012

No Degree -

Bryant And Stratton College