Kristi Kick
Summary
Skilled Business Development leader offering over 25 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
30
30
years of professional experience
Work History
Business Development Manager
Portage Chevrolet
08.2023 - Current
- Hired, trained, and oversaw the Business Development team.
- Set appointments with potential buyers to meet with the sales representatives.
- Set quotas, appointment goals, drove sales, and tracked results.
- Reached out to potential customers via telephone, email, text, online, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Kept meticulous client notes and updated account information in company databases.
- Built relationships with customers and community to establish long-term business growth.
Service Advisor
Portage Chevrolet
07.2020 - 08.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Communicated with customers to determine which repairs are necessary, submitted work orders to technicians, assisted in ordering needed parts and collected payment after repairs are completed.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Business Development Manager
Portage Chevrolet
02.2017 - 07.2020
- Hired, trained, and oversaw the business development team.
- Set appointments with potential buyers to meet with the sales representatives.
- Set quotas, appointment goals, drove sales, and tracked results.
- Reached out to potential customers via telephone, email, text, online, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Kept meticulous client notes and updated account information in company databases.
- Built relationships with customers and community to establish long-term business growth.
Mortgage Loan Originator
Unifirst Mortgage
01.2013 - 12.2016
- Met with mortgage loan borrowers on the phone and in person, advising and guiding them through each step of loan application, approval, and closing processes while remaining attentive to customer needs.
- Originated and evaluated mortgage loans according to company guidelines and standards.
- Submitted and monitored the status of applications
- maintain good relations with clients by keeping them informed.
- Interacted with realtors, appraisers, and sales agent as needed.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Explained different types of loans pertaining to client situations.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Mortgage Loan Processor
Unifirst Mortgage
12.2011 - 12.2012
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Provided quick turnaround times to maintain fast-past schedule.
Tax Resolution Case Manager
Ameristar Tax Services
09.2010 - 11.2011
- Developed and implemented comprehensive case management plans to address client needs and goals..
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated services and collection of documentation needed with Legal Assistant and IRS to provide useful benefits to clients.
Marketing Representative
First General Services
01.2010 - 08.2010
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
Realtor
Exit Preferred Realty
01.2007 - 07.2008
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Identified properties for sale through the multiple listing service and present them to clients.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Presented all offers to clients
- Presided over negotiations and advise clients on suitable courses of action.
Director of Admissions
Award Beauty School
03.2005 - 12.2006
- Served as primary contact for coordination of application screening and tracking, visited and interviewed arrangement and marketing communications.
- Developed, implemented, and monitored an effective recruitment and marketing plan to increase enrollment of qualified students with consideration to both long and short term goals.
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
- Managed and lead the admission team.
- Collaborated with faculty and other staff to ensure the recruitment, selection, admission , and enrollment of qualified students
Branch Manager
Flex Check Cash Advance
09.2003 - 02.2005
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- supervises and oversees the financial system and the cash flow of a payday loan company .
- assessment, examination, approval, and even rejection of loan application based on the financial capacity and capability of a loan applicant.
- Collecting funds on past due accounts
- Renewing and closing loans.
Admissions Representative
Hagerstown Business College
06.2001 - 08.2003
- Supported students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Maximized enrollment working closely with students and parents
- Met prospective students, offered information and represented institution by onsite tours/interviews and offsite events.
JFC Staffing
Staffing Representative
04.2000 - 05.2001
- advertising job openings across multiple channels
- attending job fairs and coordinating interviews (both phone and in-person.)
- Managed administrative tasks such as copying, filing and faxing documents.
- Monitored reception area, greeted guests and escorted individuals to office locations.
- Developed and facilitated new-hire orientations.
- Interviewed, hired, and mentored new personnel and oversaw all staffing operations.
- Crafted detailed job descriptions and job postings, obtaining necessary information from hiring managers.
- Collaborated with manager to determine department's short and long-term hiring needs.
Admission Representative
Sullivan College
10.1998 - 12.1999
- Supported students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Maximized enrollment working closely with students and parents
- Met prospective students, offered information and represented institution by onsite tours/interviews and offsite events.
Assistant Manager
CVS Pharmacy
11.1995 - 09.1998
- Supervised day-to-day operations to meet performance and expectations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manger
CVS Pharmacy
02.1994 - 10.1995
- Supervised day-to-day operations to meet performance and expectations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Arts - Business Economics
University of Pittsburgh At Johnstown
Johnstown, PA12.1994
Skills
- Rfp/Proposal Coordination
- Microsoft Office
- Cross-Channel Marketing
- Sales Leadership
- Supervising
- Closing Techniques
- Team Leadership
- Performance Goals
- Marketing
- Verbal and Written Communication
- Staffing
- Lead Qualification
- Growth Management
- Team Recruiting and Onboarding
- Competitive Shopping
- Office organization
- Conflict Management
- Purchasing
- Office Management
Accomplishments
President's Club Sales Member - Hagerstown Business College
The only dealership in Law Enterprises (the smallest of 5 dealerships) to reach 500 All Makes Club Membership Enrollments
Increased service revenue in 2022 by 45% (30% over the goal) - Portage Chevrolet
2022 Employee of the year - Portage Chevrolet
Increased sales from 10 to 60 per month - Portage Chevrolet
Timeline
Business Development Manager
Portage Chevrolet
08.2023 - Current
Service Advisor
Portage Chevrolet
07.2020 - 08.2023
Business Development Manager
Portage Chevrolet
02.2017 - 07.2020
Mortgage Loan Originator
Unifirst Mortgage
01.2013 - 12.2016
Mortgage Loan Processor
Unifirst Mortgage
12.2011 - 12.2012
Tax Resolution Case Manager
Ameristar Tax Services
09.2010 - 11.2011
Marketing Representative
First General Services
01.2010 - 08.2010
Realtor
Exit Preferred Realty
01.2007 - 07.2008
Director of Admissions
Award Beauty School
03.2005 - 12.2006
Branch Manager
Flex Check Cash Advance
09.2003 - 02.2005
Admissions Representative
Hagerstown Business College
06.2001 - 08.2003
JFC Staffing
Staffing Representative
04.2000 - 05.2001
Admission Representative
Sullivan College
10.1998 - 12.1999
Assistant Manager
CVS Pharmacy
11.1995 - 09.1998
Assistant Manger
CVS Pharmacy
02.1994 - 10.1995
Bachelor of Arts - Business Economics
University of Pittsburgh At Johnstown
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