Kristi Krieger
Killen,AL
Summary
Dynamic leader with a proven track record at EmpowerHER Fierce Fitness, enhancing customer relations and driving financial growth through strategic marketing and cost reduction. Skilled in client service and small business operations, I excel in relationship building and employee development, achieving notable client satisfaction and operational efficiency.
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Owner/Group Fitness Instructor
EmpowerHER Fierce Fitness
05.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
Medical Receptionist
Hamilton Urgent Care
02.2022 - 10.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Preschool Teacher
Centerstar Baptist Church
05.2021 - 05.2023
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Applied play-based strategies to provide diverse approaches to learning.
Medical Receptionist
Killen Urgent Care
04.2021 - 02.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Reduced administrative errors by consistently verifying insurance information.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
Asst Manager
Sallys Beauty Supply
02.2004 - 10.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
High School Diploma -
Wilson High School
Florence, AL05-2007
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Marketing
- Consulting
- Negotiation
- Employee development
- Sales management
- Cost reduction
- Scheduling
Timeline
Owner/Group Fitness Instructor
EmpowerHER Fierce Fitness
05.2023 - Current
Medical Receptionist
Hamilton Urgent Care
02.2022 - 10.2023
Preschool Teacher
Centerstar Baptist Church
05.2021 - 05.2023
Medical Receptionist
Killen Urgent Care
04.2021 - 02.2022
Asst Manager
Sallys Beauty Supply
02.2004 - 10.2009
High School Diploma -
Wilson High School
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