KRISTI LEIGH BAGGOTT

Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

• Streamlined communication between departments, ensuring timely resolution of customer concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Collaborated with management to develop strategies for enhancing overall customer experience.
• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Developed comprehensive performance metrics to monitor supply chain efficiency and identify areas for improvement.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

• Generation school leads
• Drove lead generation with successful email marketing tactics.
• Collaborated with marketing teams to create cohesive campaigns, maximizing lead generation potential.
• Utilized CRM software for efficient tracking of customer interactions and lead generation efforts.

• Telephone sale
• Website sales
• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

• Telephone collections
• Resolved past due accounts up to and beyond 120 days

• Inmate tracking and screening in the Offender Management System

• Computerized filing
• Meeting deadlines
• Data entry, 10 key

• Answering Multi Line Phone System
• Answering Emergency Phone Calls
• Dispatching Police, Fire, and EMS call