Kristi Lyons

Senior Fraud Analyst II

Bank of America

07.2018 - Current

Audit: Review alerts from associates to ensure all quality/compliance procedures are followed and send out coaching
Collaboration: Assist with escalations from various lob, work with strategies on various projects (grayscale, claims) work with deposit managers to assist with any questions/tasks, there to help anyone who needs assistance
SME: Assist with High Dollar reviews for associates ensuring they did their full due diligence, answering questions regarding policies and procedures, closure approvals to ensure closure is warranted and if not retain that customer relationship, recognize the team for their accomplishments & building relationships, one on one coaching
OJT: Delivered targeted training programs to enhance staff knowledge of fraud detection methodologies and best practices. Coached and trained several classes of new DEP associations to ensure they had full understanding of DEP alerts and the various fraud trends, ensuring compliance with regulations & procedures
Account Reviews: Process complex and/or high risk transactions, making sure full due diligence was completed
Risk management: Complete ring searches to find other potential perpetrators and proactively stop them, daily audit of alerts to ensure all accounts are closed as needed, review alerts for work avoidance
Policies and procedures: Work with other partners in reviewing existing procedures and making updates as needed
Served as an internal consultant on fraud-related matters, providing insights and recommendations to various departments as needed.
Provided expert guidance on emerging fraud trends, ensuring proactive response to new threats and risks.
Reports: Create monthly report for Check Fraud/Deposit fraud quality reviews and analyze the data given into a PowerPoint that is shared with deposit fraud, created various QRG on different fraud trends and procedures
Proficient in: Microsoft Office: Word, Excel, PowerPoint, Access, Outlook & Project, SharePoint, Flash, BOSS, GIN Content Navigator, Synergy, AHU
Evaluated customer data to identify and prevent fraudulent activities.