Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristi Mack

Etters,PA

Summary

Dynamic Trainer with a proven track record at Amazon, excelling in new hire onboarding and employee development. Skilled in public speaking and creative problem solving, I fostered a culture of continuous learning and streamlined training processes, significantly enhancing productivity and engagement among staff. Committed to excellence and professional growth.

Overview

18
18
years of professional experience

Work History

Cap1

Walmart
10.2024 - Current
  • Adapted swiftly to new situations, demonstrating strong learning abilities.
  • Cultivated effective and courteous relationships with colleagues.
  • Managed multiple tasks in fast-paced environments, ensuring timely completion.
  • Collaborated within teams and worked independently to achieve objectives.
  • Exhibited self-motivation and personal responsibility in all assignments.
  • Assisted others while maintaining respect and friendliness in interactions.

AP Team Lead

Walmart
10.2020 - 10.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Medical Receptionist

AllBetterCare
12.2007 - 01.2013
  • Coordinated patient scheduling, check-in, and payment processing for billing accuracy.
  • Maintained up-to-date patient records by verifying insurance, demographics, and health history.
  • Facilitated completion of medical forms to streamline patient intake.
  • Ensured compliance with HIPAA regulations to protect patient confidentiality.
  • Managed high call volumes, directing inquiries to appropriate departments professionally.
  • Operated multi-line phone system while welcoming patients upon arrival.
  • Delivered compassionate customer service, fostering a supportive atmosphere for patients and families.
  • Enhanced front desk operations by addressing inquiries efficiently and maintaining accurate records.

Education

Associate of Arts - Drafting And Design

York Technical Institute
York, PA

Graduate Certificate - Cardiology Technician

HACC
Harrisburg, PA
03.2006

Skills

  • New hire training and onboarding
  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • Materials preparation and organization
  • Assessment techniques
  • Group instruction
  • Employee interviewing

Timeline

Cap1

Walmart
10.2024 - Current

AP Team Lead

Walmart
10.2020 - 10.2024

Medical Receptionist

AllBetterCare
12.2007 - 01.2013

Associate of Arts - Drafting And Design

York Technical Institute

Graduate Certificate - Cardiology Technician

HACC

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Kristi Mack