Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Manzer

Mesa,AZ

Summary

Highly accomplished and results-driven professional with a proven track record of success. Proven ability to attract and retain clients while effectively managing daily business operations. Dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Seeking a challenging position where I can utilize my skills and experience to contribute to the success of an organization.

Overview

25
25
years of professional experience

Work History

Senior Client Solution Specialist

Paychex Inc
09.2023 - Current
  • Performs an in-depth needs analysis during client interactions. Evaluates a client's suite of products and makes any recommendations to ensure their business needs are met.
  • Investigate, resolve, and close assigned retention cases. Maximize client satisfaction and experience, and individual performance KPIs.
  • Completing a root cause analysis on the client’s issue upon resolution to help lead change across the enterprise.
  • Demonstrates advanced skill level with system and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS. Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures.
  • Ability to assess and address client concerns and see all aspects to completion including internal partnering with ancillary service representatives and performing required action items on behalf of assigned support personnel.
  • Consults with internal partners including Client Retention, Client Relations, and companywide Service Teams/Leaders to communicate resolution of client concerns and requirements for ongoing prevention of recurrence.
  • Support coaching and development of more junior team members

Payroll Service Specialist

Paychex Inc
11.2021 - Current
  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
  • Follows up on outstanding items to issue completion in compliance with established service level agreements.
  • Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures.
  • Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced and WebORS.
  • Documents all interactions and emails to ensure prompt and efficient customer service.
  • Serves as a mentor for less experienced teammates.
  • Served as the go-to person for special projects, ensuring their successful completion within designated timelines.

Billing Specialist

Eagle One Appliance Repair
05.2018 - 02.2020
  • Answered phones, emails and scheduled daily appointments, ensuring prompt and efficient customer service.
  • Dispatched technicians to jobs based on scheduled times, ensuring timely completion of tasks and customer satisfaction.
  • Maintained accurate records of customer interactions, appointments, and technician assignments.
  • Collaborated with technicians and customers to resolve any issues or concerns, ensuring a positive customer experience.
  • Maintained inventory of materials needed for technicians and office supplies ensured proper forms and documents were on file and up to date per business contracts such as W-9's and certificates of insurance
  • Daily reports of business correspondence as well as performed other daily related office management duties for the purpose of ensuring an efficient and effective functioning business.
  • Was in charge of training new hires on phone etiquette and proper billing and dispatching procedures.

Business Development and Sales Manager

Code Red Appliance Service
01.2003 - 01.2018
  • Successfully launched and operated a startup business, specializing in appliance repair service and warranty work for the Whirlpool Corporation
  • Developed and implemented a comprehensive business plan, including marketing strategies, financial projections and operational procedures.
  • Attracted and acquired a diverse client bases through targeted marketing campaigns, networking and referrals.
  • Provided exceptional customer service, ensuring client satisfaction and fostering long-term relationships.
  • Managed all aspects of daily business operations, including inventory management, sales and customer inquiries.
  • Oversaw financial management, including budgeting, invoicing, and expense tracking.
  • Managed the communication and coordination of workers' compensation claims between employees, supervisors and insurance providers.
  • Conducted thorough investigations of workplace incidents and accidents, ensuring accurate documentation and reporting.

Inventory Control Specialist

Whirlpool Corporation
02.2000 - 09.2002
  • Spearheaded the development and implantation of a pioneering inventory management project, resulting in a significant reduction in costs and improved efficiency.
  • Achieved recognition as the top inventory coordinator in the region for consistently meeting and exceeding performance targets.
  • Collaborated with cross-functional teams to streamline processes and enhance overall supply chain management.
  • Trained and mentored new hires, ensuring a smooth onboarding process and fostering a culture of continues learning.

Education

Rio Salado College
Tempe, AZ

Skills

  • Critical thinking and problem
  • Solving
  • Ability to Multitask
  • Ability to Work in a Team
  • Effective Time Management
  • Fast Learner
  • Problem Solving
  • Communication Skills
  • Customer Service
  • Teamwork
  • Adaptability
  • Time Management
  • Critical Thinking

Timeline

Senior Client Solution Specialist

Paychex Inc
09.2023 - Current

Payroll Service Specialist

Paychex Inc
11.2021 - Current

Billing Specialist

Eagle One Appliance Repair
05.2018 - 02.2020

Business Development and Sales Manager

Code Red Appliance Service
01.2003 - 01.2018

Inventory Control Specialist

Whirlpool Corporation
02.2000 - 09.2002

Rio Salado College

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Kristi Manzer