Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kristi Marina

HOSPITALITY, SALES & ADMINISTRATIVE PROFESSIONAL
Clermont,FL

Summary

Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work History

Executive Assistant

ROSEN SHINGLE CREEK
Orlando, FL
03.2020 - Current
  • Support the General Facility Manager and Resident Manager for a luxury resort.
  • Create expense reports, budgets, and review day-to-day revenue for the Rosen Shingle Creek Convention Center and Hotel with an annual revenue in upwards of $50 million.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Coordinate calendars, travel accommodations, and business needs of the leadership team both on-site and globally.
  • Used advanced software to prepare and summarize presentations, financial reports, and business
  • Established the facilities web platform to aide virtual and in-person meetings enhancing business progress during the pandemic and currently.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Catering Sales Manager

ROSEN SHINGLE CREEK
Orlando, FL
11.2019 - 03.2020
  • Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
  • Aided in the organization of private party events and corporate buyouts of restaurants generating $90k in revenue.
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
  • Expeditiously and competently respond and manage hundreds of large party dining events.
  • Determined facility services and staffing needs to establish framework for successful event execution.
  • Communicated with venue personnel to coordinate event logistics.
  • Created and conceptualized pre-fixe menus and beverage beverage packages for the convention center.
  • Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
  • Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Convention Services & Catering Manager

ROSEN SHINGLE CREEK
Orlando, FL
05.2014 - 11.2019
  • Supervised onsite team of caterers, audio-visual technicians and facility management team.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Liaison between convention planner(s) and hotel staff for events serving greater than 2,000 attendees.
  • Coordinator for all convention catering, audiovisual/internet/technology support, convention transportation, meeting space layout maps, and expo hall design templates.
  • Manage the strategic planning and partnerships with local law enforcement agencies and security for foreign dignitaries, political figueres, and VIP clients.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.

Education

Bachelor of Science - Event Management

University of Central Florida
Orlando, FL
08.2007 - 05.2011

Bachelor of Science - Hospitality Administration And Management

Rosen College of Hospitality Management
Orlando, FL
08.2007 - 05.2011

Skills

    Multi-line phone proficiency

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Accomplishments

    2016 - "One Step Further" Manager Award Recipient

    2013 - Associate of the Month (June)

    2013 - "Golden Pillar" Service Excellence Award Recipient

Timeline

Executive Assistant

ROSEN SHINGLE CREEK
03.2020 - Current

Catering Sales Manager

ROSEN SHINGLE CREEK
11.2019 - 03.2020

Convention Services & Catering Manager

ROSEN SHINGLE CREEK
05.2014 - 11.2019

Bachelor of Science - Event Management

University of Central Florida
08.2007 - 05.2011

Bachelor of Science - Hospitality Administration And Management

Rosen College of Hospitality Management
08.2007 - 05.2011

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Kristi MarinaHOSPITALITY, SALES & ADMINISTRATIVE PROFESSIONAL