Hi, I’m
Kristi Martin
New Braunfels
Summary
Curious and execution-focused leader who turns complexity into clarity and strategy into results. I build tools, guide transitions, and translate data into action—delivering consistent, customer-centered solutions with measurable impact. Known for blending big-picture vision with hands-on leadership across people, process, and technology.
Overview
12
years of professional experience
Work History
WellMed Medical Management, Optum Care Delivery
Senior Business Analyst
01.2020 - Current
Job overview
- Led enterprise-wide initiatives to enhance operational efficiency and data-driven decisionmaking, leveraging MS Excel and Quick Base to develop custom tools that eliminated manual processes, improved data accuracy, and enabled real-time insights—driving adoption across teams and pilot programs.
- Directed large-scale projects including hospital staffing and discharge planning optimization, collaborating across Texas and Florida markets. Partnered with executives and frontline teams to ensure end-to-end engagement, alignment with strategic goals, and successful change adoption across people, processes, and technology.
- Drove strategic data analysis initiatives and delivered executive-level presentations to drive informed decision-making. Translated complex data into actionable insights, engaging cross-functional teams to implement solutions and support lasting organizational improvements.
- Coordinated the Genesys platform rollout across Texas markets, including the Houston migration, while ensuring compliance with call recording requirements. Served as the primary subject matter expert for regional leaders, delivering training, resources, and ongoing support to drive adoption and operational success.
- Spearheading transition from Genesys to Amazon Connect for over 600 staff across multiple markets. Collaborating with training teams and front line leadership to ensure user readiness, streamline on-boarding, and support a smooth migration process.
Air Force Installation and Mission Support Center (AFIMSC)
Career Field Manager
06.2017 - 11.2020
Job overview
- Provided operational training, scheduling, and readiness support to 5,500+ personnel across global locations.
- Designed and launched a communication platform and data tools that resolved critical scheduling gaps and improved global personnel access.
- Led change management efforts to implement solutions based on enterprise-wide surveys and discussions, earned multiple awards for innovation and performance.
USAF Expeditionary Center, Joint Base McGuire-Dix-Lakehurst, NJ
Department Manager, Air Transportation Formal Schools
06.2013 - 05.2017
Job overview
- Led a 14-member team, overseeing performance, curriculum delivery, and execution of 5 formal training courses and 15+ online modules.
- Spearheaded the Aircraft Load Simulator pilot project; facilitated testing, analyzed data, and secured $5M in funding for tech enhancements.
- Ensured compliance with Air Force training regulations; evaluated 67 classes using SQL dashboards, achieving 90–100% satisfaction scores.
- Managed $90K annual budget, including travel planning, voucher validation, and credit card authorizations.
Education
University of Arizona
Bachelor of Arts from Consumer and Family Finance
Community College of the Air Force
Associate of Applied Science from Instructor of Technology and Military Science
Community College of the Air Force
Associate of Applied Science from Business and Transportation Management
Skills
- GREEN BELT CERTIFIED
- MICROSOFT OFFICE SUITE/365/TEAMS
- POWER APPS/SUITE
- QUICKBASE
- SHAREPOINT
- TRUCARE
- GENESYS – NICE - NEXIDIA
Timeline
Senior Business Analyst
WellMed Medical Management, Optum Care Delivery
01.2020 - Current
Career Field Manager
Air Force Installation and Mission Support Center (AFIMSC)
06.2017 - 11.2020
Department Manager, Air Transportation Formal Schools
USAF Expeditionary Center, Joint Base McGuire-Dix-Lakehurst, NJ
06.2013 - 05.2017
Community College of the Air Force
Associate of Applied Science from Instructor of Technology and Military Science
Community College of the Air Force
Associate of Applied Science from Business and Transportation Management
University of Arizona
Bachelor of Arts from Consumer and Family Finance
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