Kristi Martinez
Bristol,Tennessee
Summary
Admissions Counselor bringing 3-year background in college and career counseling. Adept at coaching and counseling students throughout transition from high school to college. Excellent interpersonal and organizational abilities with in-depth knowledge of application and admissions processes. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
21
21
years of professional experience
Work History
Admissions Counselor
Southern New Hampshire University
01.2021 - Current
- Effectively helps new students coming into the University throughout the admissions process
- Making sure that the attestation forms and transcripts get done in a timely manner
- I work in CWO (Course Work Only)/Undergraduate, in this department we do work with all students that would come through the university
- Make sure that any high school audits or English Proficiency Exams are taken care of so that the student can start on time for the upcoming term.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Evaluated and provided recommendations on scholarship applications, ensuring awards were distributed fairly and equitably to deserving students.
Medicare Benefits Specialist
Willis Towers Watson
01.2018 - 01.2021
- Make sure that the customer is on the right medicare plan that will fit their needs and which plan will work better for them
- Assisting the customer in their reimbursements by their previous employer and if it will be paid for by the reimbursement plan that their employer had set up for them
- Effectively giving the correct information on any plan changes that will occur in the Annual Open Enrollment period.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
Banking
Majorel
01.2014 - 01.2018
- Helped customers effectively with getting any wire transfers completed or any questions about IRA’s, CD’S, Roth IRAs
- Concerns over any fraudulent charges on their account or their balance to check on any discrepancies
- Explained how the different banking products will help their needs for their retirement or in their present life.
- Streamlined banking relationships, resulting in improved services and reduced costs.
- Enhanced customer satisfaction by promptly addressing and resolving banking inquiries and concerns.
- Developed strong relationships with banking partners to facilitate efficient communication regarding payment inquiries or disputes.
- Assisted clients in troubleshooting online banking issues over phone or email interactions.
- Utilized expert knowledge of banking products and services to effectively educate clients on available options.
Customer Service Specialist
Sprint
01.2003 - 01.2014
- In this role I would help customers if they were having issues with their service from their towers not working properly
- Activate phones and change plans that would be better for the customer and their budget
- See about any billing issues or services that they were unaware of that was on their plan service
- Making sure that their devices are working properly and answer any questions regarding in how it works.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Education
Master of Science - Higher Education Administration
Southern New Hampshire University
Manchester, NH04.2026
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester01.2021
Skills
- Management
- Problem solving
- Communication
- Leadership
- Multitasker
- Team Player
- Student Counseling
- Admissions
- Registration Processes
- Social media proficiency
- Goal Setting
- Student Support
Timeline
Admissions Counselor
Southern New Hampshire University
01.2021 - Current
Medicare Benefits Specialist
Willis Towers Watson
01.2018 - 01.2021
Banking
Majorel
01.2014 - 01.2018
Customer Service Specialist
Sprint
01.2003 - 01.2014
Master of Science - Higher Education Administration
Southern New Hampshire University
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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