- Community Cleanup
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
- Offering time and support to shelters for the homeless, women, and animals
- Fundraising Events
- Animal Welfare Advocacy
- Outdoor Recreation
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Gym Workouts
- Dancing
- Martial Arts
- High-Intensity Interval Training
- Swimming
- Pilates
KRISTI MARTINEZ
ADMISSIONS COUNSELOR
Bristol,TN
Summary
Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit. Coaches and counsels students as they make the transition from high school to college. Knowledgeable about the development of children and adolescents, including social, behavioral, emotional, and cognitive strategies. Successful in consulting with managers and relating to people from all walks of life. Calendar management and scheduling, data entry, and database administration are all areas where she shines. Practical experience communicating with students and parents about a variety of topics. Admissions Counselor with 3 years of experience in college and career counseling. Professional educator with over 3 years of experience in the classroom. Adaptable in order to keep students engaged and meet individual needs.
Experienced with student engagement, relationship building, and application management. Utilizes effective communication and personalized support to guide prospective students. Track record of enhancing student satisfaction and meeting admissions goals.
Professional admissions expert prepared to excel in guiding prospective students and managing application processes. Known for effectively communicating with diverse groups and enhancing student experiences. Highly reliable, adaptable, and committed to collaborative team efforts and achieving results.
Professional admissions expert adept at guiding students through application processes and enhancing academic communities. Strong focus on collaboration, adaptability, and delivering impactful results. Skilled in student counseling, application evaluation, and program marketing. Known for reliability and effective communication in dynamic environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Admissions Counselor
Southern New Hampshire University
08.2021 - Current
- Examined departmental documents to determine how they should be distributed and filed.
- Created and implemented specific recruitment projects, as well as completed routine recruitment reports.
- Led group sessions and offered one-on-one assistance.
- Maintained a commitment to educational excellence while cultivating a climate of mutual respect and trust.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Organized grade records to improve reference speed.
- Directed families and students to community resources and mental health professionals.
- Observed and reported on individual behaviors and suspicious actions to supervisory staff.
- Met with parents to resolve educational priorities and issues that were at odds.
- Wrote official letters and compiled academic reports.
- Explained to institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Had an excellent attendance record and was always on time for work.
- Strengthened university interdepartmental relationships to ensure student success.
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
- Advocated for students to access available resources.
- Helped students develop organizational, time management and study skills.
Medicare Specialist
Via Benefits Insurance Services
04.2018 - 08.2021
- Conducted interviews with applicants and explained the scope of various benefits that were available.
- Set up meetings with applicants to collect information and explain the benefits process.
- Developed extensive fact-checking and research skills as a result of reviewing various programs and options on a regular basis.
- Reviewed applications for various aid programs and determined which individuals met the eligibility requirements.
- Resolved complex benefits issues, boosting employee satisfaction by 25% and retention by 15%.
- Streamlined benefits education for managers, resulting in a 25% increase in correct policy applications.
- Ensured efficient claim resolution, maintaining a 99% customer satisfaction rate across 1,000+ cases.
- Implemented preventative measures for potential fraud or abuse cases by diligently reviewing claim submissions for inconsistencies or red flags.
- Collaborated closely with healthcare providers to ensure accurate billing and coding practices.
Banker
Majorel
07.2014 - 04.2018
- Created customized banking solutions to meet the needs of each client.
- Offered guidance on a variety of bank products and financial options.
- Investigated accounts for possible fraud and provided relevant information to law enforcement.
- Completed highly accurate, high-volume money counts using both manual and machine-driven methods.
- Created, closed, and updated customer accounts.
- Sought new business opportunities through networking, community outreach, and customer referrals.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Assessed clients' financial situations and recommended the best banking products.
- Dealt with escalating phone calls using conflict resolution skills and a thorough understanding of bank policies, products, and services.
- Meticulously documented transactions and moved, deposited, and withdrew money to avoid errors.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Educated customers on features and benefits of banking products and services.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Managed high-value accounts, ensuring personalized service that resulted in maintained balances and satisfied clients.
- Enhanced customer trust by consistently providing accurate financial advice and solutions to meet their needs.
Customer Service Specialist
Sprint
08.2003 - 07.2014
- Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs.
- Was in charge of keeping financial accounts in order by processing customer adjustments.
- Educated customers about promotions to increase sales.
- Requested escalation for unresolved issues.
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
- Increased customer satisfaction by effectively resolving technical, on-site, and account issues.
- Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.
- Handled complex transactional and emotional customer situations quickly and professionally while meeting service commitments.
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies to completion.
- Helped customers with questions and orders over the phone.
- Set up new member contracts, explained the rules, and gave advice on how to get the most out of the benefits.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Criminology
Southern New Hampshire University
Manchester, NH01.2022
Skills
- Professional development training
- Process implementation
- Career planning
- Team liaison
- Goal setting
- Student progress reporting
- Powerful negotiator
- Essay writing coach
- Student records management
- Self-motivated
- Extremely organized
- College counseling
- Data Management
- Admissions
- Public speaking
- User interface understanding
- Team Leadership
- Strong verbal communication
- Academic plans expertise
- Materials preparation
- Team collaboration and leadership
- Methodology implementation
- Social media proficiency
- Registration processes
- Student support
- Recruitment
- College interviewing
Certification
- Salesforce
- ESL
- Apple Certified Associate (ACA)
Interests
Timeline
Admissions Counselor
Southern New Hampshire University
08.2021 - Current
Medicare Specialist
Via Benefits Insurance Services
04.2018 - 08.2021
Banker
Majorel
07.2014 - 04.2018
Customer Service Specialist
Sprint
08.2003 - 07.2014
Bachelor of Science - Criminology
Southern New Hampshire University
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