Kristi Mason-Algharibeh
Ardmore,OK
Overview
9
9
years of professional experience
Work History
Shift Leader
Loves Travel Stop
Ardmore, OK
02.2025 - Current
- Supervised daily operations to ensure efficient service and adherence to safety protocols.
- Trained and mentored new team members on operational standards and customer engagement techniques.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times for customers.
- Managed inventory levels, ensuring stock availability while minimizing waste through effective ordering practices.
Team Leader
Walmart
Ardmore, OK
11.2017 - 02.2025
- Supervised team operations to ensure efficient stock replenishment and inventory management.
- Trained new associates on company policies, safety protocols, and customer service standards.
- Implemented streamlined processes to enhance workflow and reduce operational bottlenecks.
- Monitored daily performance metrics to identify areas for improvement and increase productivity.
- Coordinated scheduling and task assignments to optimize team performance during peak hours.
- Resolved customer issues promptly, fostering a positive shopping experience and loyalty.
- Collaborated with management to develop strategies for enhancing store layout and product placement.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
Education
High School Diploma -
Ardmore High School
Ardmore, OKSkills
Positive attitude
Cash handling
Team leadership
Problem-solving
Team motivation
Flexible schedule
Customer service focus
Strong verbal and written communication
Customer service management
Team supervision
Conflict resolution
Staff training and development
Assigning work
Complaint resolution
Sales and upselling
Issue resolution
Daily workflows
Staff development
Timeline
Shift Leader
Loves Travel Stop
02.2025 - Current
Team Leader
Walmart
11.2017 - 02.2025
High School Diploma -
Ardmore High School