Kristi McLemore
Bridgeport,TX
Summary
Practice Manager with 30 years of experience at Texas Health Physicians Group, specializing in performance management and workflow optimization. Demonstrated success in operational management and financial oversight, resulting in increased productivity and efficiency. Skilled in staff development and strategic leadership to meet organizational objectives. Recognized for effective communication and problem-solving abilities that yield results in the healthcare environment. Seeking a director role to further enhance operational efficiency and team performance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Practice Manager III
Texas Health Physicians Group
Willow Park, TX
12.2009 - Current
- Manage a team of 19 personnel, including providers, clerical staff, and nursing staff.
- Oversee daily office operations to uphold the THPG Promise Behaviors, and maximize patient satisfaction.
- Execute strategic business plans by clearly communicating organizational objectives to the team.
- Develop workflows and implement policies to enhance operational efficiency.
- Monitor staff performance, productivity, and time management metrics.
- Collaborate on quality measures and implement processes for continuous improvement.
- Collaborate with providers on enhancing Prime Dashboards, and other key performance indicators.
- Maintain compliance with OSHA regulations while maintaining a safe clinical environment.
- Supervise the POD’s float employees, and maintain the float schedule.
- Assist the Director of Operations with the implementation and development of long-term practice plans, budgets, and goals.
- Collaborated with management to discuss strategies to improve the Centralized Scheduling Department.
- Oversaw the opening of three new clinics.
Manager/Receptionist/Medical Assistant
David L Reeve M.D. (Practice purchased by THPG)
Weatherford, TX
08.1994 - 12.2009
- Maintained up-to-date medical records in compliance with clinic protocols.
- Verified patient information and insurance details prior to appointments.
- Managed check-in/check-out procedures, processing copays, and outstanding balances.
- Followed up on insurance claims to secure accurate reimbursement.
- Transcribed medical documentation efficiently to support provider workflow.
- Assisted providers by rooming patients, and documenting medical histories.
- Administered vaccines and immunizations while maintaining inventory and logs.
- Served as the chief safety officer, promoting a safe clinic environment.
- Promoted a compassionate environment through effective teamwork.
Education
High School Diploma -
Jim Ned High School
Tuscola, TXAssociate of Applied Science -
Weatherford College
Weatherford, TXSkills
- Strategic planning and organization
- Performance management
- Office operations
- Customer service
- Workflow optimization
- Effective communication
- Problem solving
- Quality improvement
- Financial reporting
- Microsoft Office proficiency
- CareConnect/Epic expertise
Affiliations
- Enjoy the outdoors
- Love all animals-especially pigs!
- Love to craft
- Serve on the Board of Perrin Whitt Community Club (supports 4H & FFA students)
- Serve on the PWCISD Facilities Committee - 2024-2025
- Served on the Windy Ryon Memorial Roping Committee - 2015 to 2023
- Rodeo Coach/Sponsor for Perrin Whitt CISD -2015-2020
Accomplishments
- PCMH Learning Collaborative-Trailblazing achievement award - 2016
- Certificate of Recognition - Groupcast to Flowcast Conversion project - 2014
- Superuser for Careconnect/Epic - 2017
- Awarded Honorary Chapter Member Perrin FFA -2024
Certification
- BLS Certified
- Office Systems Technology- Word Processing Certification
References
References available upon request.
Timeline
Practice Manager III
Texas Health Physicians Group
12.2009 - Current
Manager/Receptionist/Medical Assistant
David L Reeve M.D. (Practice purchased by THPG)
08.1994 - 12.2009
High School Diploma -
Jim Ned High School
Associate of Applied Science -
Weatherford College
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