Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Kristi Miller

Buckeye,AZ

Summary

Professional and industrious Business Operations Coordinator bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.

Overview

16
16
years of professional experience

Work History

Regional Scheduler

Carbon Health Technologies
Oakland, CA
11.2021 - 06.2022
  • Remotely managed staff schedules and created quarterly rotations for region comprised of 9 districts and 24 clinics
  • Managed daily template schedules to facilitate schedule blocks for sick calls, time off requests, meeting blocks and inventory shortages
  • Built new scheduling templates for newly hired primary care clinicians and new urgent care clinic locations in EHR
  • Participated in various projects to manage patient access and add new specialties to existing locations
  • Participated in weekly regional operations meetings and weekly regional staffing meetings via Zoom and Microsoft Teams
  • Managed multiple Slack threads for daily clinic operation support
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Resolved problems, improved operations and provided exceptional service

HB Business Operations Coordinator

Phoenix Children's Hospital
Phoenix, AZ
07.2021 - 11.2021
  • Planned and scheduled work for assigned departments' staff, ensuring proper distribution of work, completion of assignments, and unit coverage
  • Maintained staff schedules to ensure adequate coverage and practice efficiency
  • Prepared agenda for variety of meetings taking minutes and/or facilitating further communication to ensure that assigned work is completed
  • Created and maintained current calendar of meetings and notified participants of changes to ensure timely communication
  • Prepared educational materials for meeting presentations and lectures
  • Oversaw day-to-day activities of department and assume responsibility when Manager is not available
  • Identified opportunities for department improvement and executed solutions under department leadership
  • Coordinated office workflow and communications, including phone management, e-mail correspondence, file maintenance, and standard mail collection and distribution to provide for optimum efficiency
  • Prepared agenda for variety of meetings taking minutes and/or facilitating further communication to ensure that assigned work is completed
  • Created and maintained current calendar of meetings and notify participants of changes to ensure timely communication
  • Prepared educational materials for meeting presentations and lectures
  • Managed and oversaw provider schedules, timecards, PTO, CME, and moonlighting
  • Developed scheduling templates and protocols with providers and department leadership to maximize access and quality
  • Gathered, summarized, and analyzed data and information succinctly to provide material for decision making
  • Created and maintained Physician and Nurse Practitioner schedules including 15 call schedules across Valley
  • Processed payroll, moonlighting hours, PTO and CME hours
  • Assisted in maintaining and updating annual operational budget
  • Prepared, coded and tracked requests for payments to ensure proper accounting of funds in accordance with budget
  • Kept PCH credentialing and CME current
  • Maintained Medical/NP licenses and DEA privileges
  • Prepared and maintained all University Appointments
  • Assisted in resident/student rotations as needed
  • Maintained confidential divisional employee files and records
  • Aided in Department/Division recruitment
  • Identified, developed, and implemented new procedures and/or tools for improved workflow
  • Provided oversight and guidance of department staff including, but not limited to, employee selection, training, and development
  • Provided input regarding performance evaluations
  • Attended and actively participate in staff and interdepartmental meetings
  • Participated in variety of departmental and hospital educational and quality initiatives to maintain current skill and competency levels, demonstrates ongoing development, and improves care quality
  • Performed QA audits and monitors KPIs as needed
  • Acted as role model by displaying exemplary, compassionate, and professional behavior
  • Motivated staff to perform excellent, patient-focused service
  • Oversaw day-to-day business operations of Cardiology department by fostering deep professional relationships with clinicians and vendors.

Provider Coordinator/Systems Scheduler

Abbott Northwestern Hospital-Allina Health
Minneapolis, MN
03.2018 - 06.2021
  • Managed provider time-away requests and updated provider templates to reflect time- away
  • Managed provider Amion/hospital call schedule
  • Facilitated template changes in Epic for primary care mental health providers
  • Managed provider CME expenditure reimbursements in Concur and created tracking logs in Excel spreadsheets
  • Managed provider expense reimbursement
  • Facilitated new provider onboarding (submitting IS tickets, Ears, DTRs, registrations for trainings, building templates, and obtaining security badge access) both inpatient and HBC as well as primary care clinics, completed itinerary of first 2 weeks onboarding, met with new providers on first day to go over CME reimbursement and time away processes
  • Registered clinicians for online learning (LMS)
  • Distributed monthly provider productivity reports
  • Managed provider email distribution lists
  • Managed inpatient, HBC and primary clinic provider timecards
  • Submitted provider payment requests when needed
  • Submitted provider timecard adjustments when needed
  • Submitted provider earning code adjustments when needed
  • Managed provider termination process, submitted provider status forms for employment changes and termination, facilitated all termination processes with schedule closures, timecard closures, clinic communication, call schedule closures, distribution list closures
  • Created and maintained hospital staffing grid alerting management to low staffing counts for inpatient beds resulting in possible unit closure
  • Placed schedule blocks for primary care clinic providers
  • Process all template changes for primary care clinic providers, schedule changes, intake changes, meeting blocks, update white box messages, submit tickets for template changes
  • Set of psychology testing in templates and order tests, equipment or office supplies needed
  • Work with management leaders on special projects pertaining to service line
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Used coordination and planning skills to achieve results according to schedule
  • Led projects and analyzed data to identify opportunities for improvement

Referral Specialist

Allina Health - Savage Clinic
Savage, MN
07.2014 - 03.2018
  • Assisted patients in all aspects of specialty appointment coordination
  • Coordinated patient care from physician orders
  • Obtained necessary prior authorization from insurance companies
  • Patient liaison with billing office, providers, and payers
  • Coordinated necessary transfer of medical records with required authorizations
  • Completed patient registration
  • Checked in all patients, verified demographics and insurance coverage, collected copays
  • Scheduled follow-up appointments as needed
  • Distributed mail and faxes
  • Managed provider templates
  • Reconciled daily and monthly deposits/reports
  • Organized and lead daily huddles at front office and clinic level
  • Trained and guided new employees on check-in and registration procedures and processes
  • Participate in corporate-wide registration revamp
  • Scanned and indexed all incoming medical records and clinic documentation in accordance with HIM policies and guidelines
  • Obtained required signed documentation for release of information and medical records
  • Trained and guided 25 clinic staff on ROI processes and procedures
  • Attended monthly integrated scanning-ROI workgroup meetings.
  • Verified insurance benefits and eligibility for diagnostic procedures before referring clients.
  • Scheduled appointments with specialists on behalf of clients.
  • Obtained prior authorization for diagnostic procedures

Patient Liaison/Medical Transcriptionist

Fairview Health Services/Surgical Consultants
Edina, MN
11.2009 - 07.2014
  • Checked in patients at front desk utilizing Centricity and Epic
  • Verified insurance, updated demographic information, scheduled follow-up appointments, and collected copays
  • Reconciled cash drawer at end of day and complete nightly deposit
  • Obtained patient ultrasound reports and CT scans from hospital FCI system for consults with surgeons
  • Obtained doctors' schedules for next day's clinic and organized charts
  • Performed all front-of-house operations for patient care
  • Answered all incoming calls for Surgical Consultants, Midwest Hernia Center, and Minnesota Vascular Clinic and fielded to appropriate department
  • Received consult request calls from Fairview Southdale ER consult services and floor station nurses and paged appropriate surgeon (vascular or general) using hospital surgery tracking system to ascertain surgeon's availability
  • Documented surgeons' consults to ensure equal and fair distribution amongst all surgeons
  • Prepared rounds sheet for surgeons' evening hospital rounds
  • Entered patient data into database at Fairview Southdale Weight Loss Surgery Clinic and maintained database for both surgical weight loss patients and medical weight loss patients
  • Prepared patient charts for postop and follow-up appointments with appropriate documents for clinic MDs and dietitians
  • Prepared literature to be mailed to weight loss patients and mailed out lab results, orders, and prescriptions to patients
  • Faxed medical records to insurance companies to facilitate payment
  • Coordinate same-day appointments with physician
  • Answered incoming physician line and follow-up on all physician requests
  • Coordinated outside tests and specialty office appointments.
  • Transcribed sensitive documents with complete confidentiality.
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Worked cohesively with physicians and other clinical staff to complete transcriptions.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Followed document protocols to safeguard confidentiality of patient records

Medical Transcriptionist/Speech Editor

Outsourcing Solutions, Inc
Douglasville, GA
02.2006 - 12.2009
  • Provided top quality medical documentation via transcription and editing of physician dictation
  • Maintained minimum of 125 lines/hour transcribed and 200 lines/hour edited with quality rating of 98-100%
  • Worked independently, prioritized time, and met strict turnaround deadlines as required
  • Acquired extensive knowledge of medical terminology, procedures, equipment, and pharmaceuticals
  • Achieved strict quality requirement of 98% or better on all audits and was recognition as OSI Club 100 member for achieving 100% rating on random quality audit
  • Participated in company's Eagle program which was created to help start up new accounts and rescue accounts approaching turnaround times.
  • Corrected grammar, spelling and syntax mistakes in medical records.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Maintained security and privacy of records to protect patients and providers.
  • Translated medical jargon into correct terminology.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Edited drafts created from speech recognition software.
  • Maintained security and privacy of records to protect patients and providers
  • Followed all HIPAA rules and regulations regarding patient confidentiality

Education

High School Diploma -

DC Everest High School
Schofield, WI

Certification of Completion - Medical Transcription

Virtual Learning Center
Niagara Falls, NY
01.2005

Skills

  • Transcription
  • Microsoft Office Tools: Outlook, Excel, Word, PowerPoint
  • EMR Software Proficiency: AMION, Epic, Kronos, Workday, Humanity, QGenda, OnCall
  • Template schedule building
  • Communication skills
  • Customer service
  • Recruiting and Onboarding
  • Conflict management
  • Organizational skills
  • Calendar Management
  • Staffing
  • Leadership
  • Project management
  • Reimbursement and allocation
  • Critical Thinking
  • Effective Multitasking
  • Payroll Processing
  • Teamwork and Collaboration
  • Quality Assurance
  • Report Preparation and Analysis
  • Interpersonal Relationships
  • Schedule Management
  • Process Improvement
  • Conflict Resolution
  • Attention to Detail
  • Remote Work Coordination
  • High-Volume Environments
  • Leadership and Change Management
  • Operational Efficiency
  • Travel Coordination
  • Organization and Time Management
  • Planning and Coordination
  • Training and Development
  • Interpersonal Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Regional Scheduler

Carbon Health Technologies
11.2021 - 06.2022

HB Business Operations Coordinator

Phoenix Children's Hospital
07.2021 - 11.2021

Provider Coordinator/Systems Scheduler

Abbott Northwestern Hospital-Allina Health
03.2018 - 06.2021

Referral Specialist

Allina Health - Savage Clinic
07.2014 - 03.2018

Patient Liaison/Medical Transcriptionist

Fairview Health Services/Surgical Consultants
11.2009 - 07.2014

Medical Transcriptionist/Speech Editor

Outsourcing Solutions, Inc
02.2006 - 12.2009

High School Diploma -

DC Everest High School

Certification of Completion - Medical Transcription

Virtual Learning Center

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Kristi Miller