Kristi Morrow
Huntland,United States
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings with over two decades of experience. Excels in stress management, problem-solving, and enhancing customer satisfaction. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
20
20
years of professional experience
Work History
Bottling Associate
Staffmark @ Jack Daniel's
Lynchburg , Tennessee
2024.05 - Current
- Inspected filled bottles to ensure quality standards are met.
- Maintained cleanliness of work area throughout shift.
- Identified defective products during inspection and took corrective action according to company guidelines.
- Operated machinery used in the bottling process including conveyors, fillers, cappers, labelers and wrappers.
- Operated and tended product packaging machines.
- Removed damaged or inferior materials to prepare products for packaging.
- Wrapped protective material around each product and packed items into cartons.
- Monitored production line for jams, pile-ups or glue not adhering properly.
Customer Service Associate
Home Depot
Winchester , Tennessee
2021.09 - 2023.05
- Administered client accounts, boosting service performance
- Directed Team Depot, promoting a collaborative environment
- Settled payment conflicts, increasing customer contentment
- Managed 50+ customer inquiries daily, ensuring timely and accurate responses
- Eagerly learned new product knowledge to better assist customers, becoming a go-to resource
- Spearheaded initiatives improving team efficiency & customer satisfaction
- Boosted account service quality through effective management and conflict resolution.
Hairstylist/Cosmetologist
Gayle's Hair Fashion
Winchester , Tennessee
2011.10 - 2019.01
- Delivered high-quality hairstyling services, enhancing client satisfaction
- Received praise for innovative hairstyling techniques
- Specialized in precision cuts, offering personalized beauty solutions
- Proactively solved client hair concerns, improving overall service quality
- Boosted client retention through exceptional service delivery
- Expertly managed client consultations, tailoring hairstyles to uniquely fit individual profiles.
Customer Service Associate
United States Postal Service
Tullahoma , TN
2006.04 - 2009.08
- Boosted customer satisfaction by efficiently resolving issues and providing top-notch service
- Drove improvements in service delivery by adopting a proactive problem-solving approach
- Maintained high accuracy in customer transactions, ensuring all queries were resolved with precision
- Energized team morale and customer satisfaction levels through enthusiastic and dedicated service.
Customer Service/Internet Sales/Receptionist
Russell Barnett Chrysler
Winchester , TN
2004.04 - 2006.04
- Initiated internet sales, resulting in significant revenue growth
- Handled secondary finance operations, maintaining financial health
- Developed computer leads, widening customer reach
- Guaranteed superior customer service, enhancing brand reputation.
Education
Diploma -
06.2012
Diploma -
05.2000
Some College (No Degree) - Nursing
Skills
- Customer Relations
- Communication
- Empathy
- Active Listening
- Stress Management
- Customer Satisfaction
- Time Management
- Team Leadership
- Conflict Resolution
- Problem-Solving
- Client Satisfaction
- Improvement
- Sales Amplification
- Inventive Strategies
- POS Systems
- Creativity
- Networking
- Attention to Detail
- Multitasking
- Organization
- Critical Thinking
- Sales Skills
- Customer Service
- Project Management
- Interpersonal Skills
- Leadership
- Precision
- Efficiency Improvement
- Service Delivery
- Client Management
- Client Consultations
- Conflict resolution abilities
- Quality Assurance
- Problem-solving aptitude
- Effective Communication
- Problem-solving abilities
- Organizational Skills
- Continuous Improvement
- Teamwork and Collaboration
- Adaptability
- Production Monitoring
- Quality Control
- Relationship Building
- Team building
- Time management abilities
- Decision-Making
- Written Communication
- Packaging expertise
- Self Motivation
- Professional Demeanor
- Reliability
- Excellent Communication
- Package labeling
- Team Collaboration
- Product Sorting
- Stock management
- Adaptability and Flexibility
- Professionalism
- Task Prioritization
- Machine adjustment
- Cost Control
Languages
English
Timeline
Bottling Associate - Staffmark @ Jack Daniel's
2024.05 - Current
Customer Service Associate - Home Depot
2021.09 - 2023.05
Hairstylist/Cosmetologist - Gayle's Hair Fashion
2011.10 - 2019.01
Customer Service Associate - United States Postal Service
2006.04 - 2009.08
Customer Service/Internet Sales/Receptionist - Russell Barnett Chrysler
2004.04 - 2006.04
Fayetteville College of Cosmetology - Diploma,
Huntland High - Diploma,
Motlow State Community College - Some College (No Degree), Nursing
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