Kristi M. Sabo
Lakeland,FL
Summary
Professional with strong background in veterinary practice management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Practice Manager
Lap of Love Veterinary Hospice
09.2021 - Current
- Leadership & Development: Directly manage, train and mentor an average of 25 veterinarians across multiple states, focusing on their professional growth, development, and satisfaction. Provide training and support to help doctors excel in their roles.
- Operational Management: Oversee daily operations, including managing and prioritizing doctor schedules, overseeing on-call rotations, approving PTO requests, and handling expense reports to establish smooth and efficient workflow
- Client Care & Case Management: Ensure exceptional service by monitoring appointments, addressing client concerns, and managing escalations with empathy and efficiency. Resolve issues related to accidents, injuries, and unique client requests in a professional manner
- End-of-Life Care: Provide compassionate end-of-life care for pets and offer support to grieving families, ensuring a dignified and respectful experience during difficult times
- Process Improvement & SOP Updates: Regularly review and update standard operating procedures (SOPs) to secure operational efficiency, quality, and consistent service delivery
- Cross-Functional Collaboration: Collaborate with other departments to guarantee veterinarians have the knowledge, resources, and systems they need to provide high-quality care and customer service
- Performance & Metrics Tracking: Monitor and update departmental metrics to track performance and identify areas for improvement. Use insights to inform decision-making and continuous operational improvement
Office Manager/Veterinary Technician
Lakeland Animal Clinic
11.2019 - 01.2021
- Managed high-volume phone lines: scheduled appointments, directed calls, and provided pre-visit instructions to clients.
- Assisted veterinarians with patient care: administered medications and vaccines, collected lab samples, and supported critical/emergency care.
- Took patient histories and vital signs during check-in; facilitated prescription fulfillment and patient discharge.
- Provided compassionate client support during emotionally sensitive situations.
- Maintained a clean, sanitary hospital environment including treatment areas, exam rooms, and kennels.
- Educated clients on pet care, preventative treatments, and post-visit instructions.
- Coordinated with cremation services; placed and tracked orders for communal and private cremations.
- Maintained detailed electronic medical records and ensured proper documentation of all patient interactions.
- Advised clients on heartworm, flea, and parasite prevention products.
- Handled financial transactions: processed payments, issued receipts, and reconciled invoices.
- Prepared daily records and reports, including appointment schedules and call-back lists.
Business Operations Manager
Lakeland Chemical
06.2016 - 10.2019
- Oversaw daily business operations including billing, payroll, inventory control, and vendor management.
- Managed accounts payable and receivable: processed vendor payments, logged client payments, and conducted account reconciliations.
- Handled employee payroll processing and maintained compliance with state and federal reporting requirements.
- Generated quarterly and annual financial reports; ensured accuracy in financial recordkeeping and reporting.
- Utilized QuickBooks for invoicing, tracking expenses, and maintaining accurate client and vendor records.
- Assisted company president with administrative tasks, reporting, and project coordination.
- Maintained employee, vendor, and customer files in accordance with company policies and confidentiality standards.
- Managed marketing outreach to acquire new clients and expand customer base.
- Filed tax liabilities and ensured timely compliance with state and local tax regulations.
- Received and checked vendor deliveries; managed inventory and restocking procedures.
Customer Service Representative
Geico
08.2015 - 06.2016
- Assisted customers with insurance policy inquiries, billing questions, and coverage details via phone and email.
- Sold and maintained auto insurance policies in compliance with company and state regulations.
- Processed premium payments and updated customer accounts with accuracy and attention to detail.
- Retained customers by identifying concerns and providing solutions that aligned with company policies.
- Delivered high-quality service while managing multiple computer systems and navigating complex customer profiles.
- Maintained performance metrics related to call quality, resolution time, and customer satisfaction.
- Educated policyholders on coverage options, discounts, and claims procedures.
Logistics Associate
Harbor Freight Tools
02.2013 - 08.2015
- Received and unloaded freight shipments; verified accuracy against invoices and packing slips.
- Conducted regular inventory counts and audits to maintain stock accuracy and reduce shrinkage.
- Scanned and stocked incoming merchandise using handheld inventory systems (ISOS).
- Managed price changes, product labeling, and merchandising according to corporate guidelines.
- Supported in-store promotions and special events through efficient product handling and display setup.
- Delivered excellent customer service by assisting shoppers, locating items, and answering product inquiries both in-store and over the phone.
- Promoted and sold membership programs to customers to increase store loyalty and revenue.
Education
Masters Business Administration - Healthcare Management
Western Governors University
Millcreek, UT07.2025
Bachelor of Business - Supervision and Management
Polk State College
Lakeland, FL05.2021
A.A. - Liberal Arts
Polk State College
Lakeland, FL05.2018
Skills
- Computer experience Microsoft365, Google Suite, Zoom, Trello, Sunshine
- Commitment to excellence in client service
- Types 80 wpm
- Experience answering multiple calls
- Top notch oral and written communication skills
- Confident, independent thinker and adaptable
- Ability to thrive in a fast-paced environment
- Knowledge of general office practices and procedures
- Requires minimum supervision
- Experience with multiple projects and other duties as assigned
- 10 Key Calculator
- Team player
- Dynamic analytical and problem-solving skills
- High attention to detail and ability to adapt to new processes
- Change Management
- Process Improvement
- Cross-Functional Team Leadership
- QuickBooks & Financial Reporting
- Customer Service & Client Relations
Certification
- Lean Six Sigma Green Belt, SSGI, 04/2025
Timeline
Practice Manager
Lap of Love Veterinary Hospice
09.2021 - Current
Office Manager/Veterinary Technician
Lakeland Animal Clinic
11.2019 - 01.2021
Business Operations Manager
Lakeland Chemical
06.2016 - 10.2019
Customer Service Representative
Geico
08.2015 - 06.2016
Logistics Associate
Harbor Freight Tools
02.2013 - 08.2015
Bachelor of Business - Supervision and Management
Polk State College
A.A. - Liberal Arts
Polk State College
Masters Business Administration - Healthcare Management
Western Governors University
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