Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Nelson

Albany,LA

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and procedures. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

12
12
years of professional experience

Work History

Majors/Regional/Portal Supervisor

Rentokil Initial
09.2023 - Current

    Leadership University-Graduated April 2024.

    • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
    • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
    • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
    • Monitored workflow to improve employee time management and increase productivity.
    • Maintained compliance with company policies, objectives, and communication goals.
    • Evaluated employee performance and coached and trained to improve weak areas.
    • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
    • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
    • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
    • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
    • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
    • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Administrative Assistant

Rentokil
07.2015 - 09.2023
  • Assisted development, identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service for administrative procedures
  • Established positive and effective communication to assure the new procedures are being carried out
  • Organized logistics and materials from each meeting and took detailed notes for later dissemination to our CSR's, and/or technicians
  • Completed forms, reports, logs and records to quickly handle all documentation for our managers
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Established administrative work procedures to track staff's daily tasks
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Managed filing system, entered data and completed other clerical tasks
  • Liaised between customers and technicians, maintained effective lines of communication, in order to reduce miscommunications and missed deadlines
  • Assisted coworkers and staff members with special tasks on daily basis
  • Volunteered to help with special projects of varying degrees of complexity
  • Managed department budgets and generated financial reports for management review
  • Assisted in management meetings to enhance collaboration and maintain culture based on trust and group problem-solving
  • Interacted well with CSR's and customers to build connections and nurture relationships
  • Supervised daily operations of multi-million dollar operation
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class CSR work
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Collaborated with assistant managers to open and close Hammond office, handle large transactions and manage accounts paid
  • Eased team transitions, oversaw training and onboarding process for all newly hired employees
  • If they need addition training or a refresher training I also handle that
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Managed tasks for CSR's when Management were unavailable
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Performed research to collect and record industry data
  • Managed google calendars to strategically coordinate appointments and events
  • Successfully keep up with monthly profit goals and make sure they are meet
  • Was the only CSR in our Hammond location for 6 years
  • Scheduling Retreats, Proofings, Termite Renewals, Finals, Termite Estimates, Customer Consultations etc.
  • Scheduling all areas of Pest Control, Odd Jobs, Initials, Mosquito etc
  • Accounts receivable and payable, crediting accounts or decreasing credits on accounts
  • Assisting customers, CSR's and Management with anything needed
  • Creating and completing data from spreadsheets
  • Making sure all letters from all offices go out in a timely manner (notices, new owner letters, cancels)
  • Typing contracts and emailing out for customer's final signatures, then creating a folder in google drive and scanning said paperwork in for review.

Caregiver

Fidelis Northshore
12.2013 - 07.2015
  • CPR certification
  • Household cleaning, patient care, answering phones, bathing dressing, changing residents
  • Monitored clients' overall health and well-being and noted significant changes
  • Identified needs and coordinated plans for travel and out-of-town functions
  • Maintained strong connections within caregiver community to gain continuous knowledge
  • Maintained entire family's schedule and organized events
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Recognized and reported abnormalities or changes in patients' health status to case manager
  • Recorded status and duties completed in logbooks for management
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Front Desk Manager/Dental Assistant

Grand Family Dentistry
03.2012 - 12.2012
  • CPR Certified
  • Check in, and out, Faxes Accounts receivable, payable
  • Faxing, sending files to new offices
  • After 2 move-I then moved to Dental Assisting
  • Duties included; bringing patients to rooms checking medical history, going through-procedures with them
  • Setting up rooms before the procedures and breaking down rooms after the procedure is completed
  • Taking impressions for somnimed, brux guards, hawleys, flippers, dentures, partials, bleach trays-ect Making single temporary crowns, and both anterior and posterior temporary bridges, including veneer temps and 3 quarter crown temps
  • Taking xrays such as bitewings, PA's, panoramic films both 3d and basic
  • Assisting in various procedures such as Root Canals including retreats and pulp therapy on primary teeth on children
  • Resins both posterior and anterior and bonding on children and adults
  • Crown veneer and 3 quarter crown preps
  • PFM, veneer, bridge and 3 quarter crown deliveries-in which I would remove temporary, clean prep site and fit pfm, porcelain veneers and bridges both posterior and anterior
  • Also fit implant parts for final impressions, and deliver implant crowns and parts
  • I have also assisted in placing implants with Brassler Rep and Doctors
  • Bonding ortho
  • I also made essix retainers for our patients coming out of ortho
  • And much more.

Education

Certificate of Achievement - Leadership

Leadership University
Virtual
04.2024

General Studies -

Covington High School
Covington, La
01.1998

Skills

  • Processes and procedures
  • Project Management
  • Strategic Planning
  • Administrative Support
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Training and mentoring
  • Process Monitoring and Improvement
  • Complex Problem-Solving

Timeline

Majors/Regional/Portal Supervisor

Rentokil Initial
09.2023 - Current

Administrative Assistant

Rentokil
07.2015 - 09.2023

Caregiver

Fidelis Northshore
12.2013 - 07.2015

Front Desk Manager/Dental Assistant

Grand Family Dentistry
03.2012 - 12.2012

Certificate of Achievement - Leadership

Leadership University

General Studies -

Covington High School

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Kristi Nelson