Kristi Olzeske
Andover,MN
Summary
Strategic leader in public sector social services with a proven track record of high productivity and efficient task completion. Expertise in operational strategy, project management, and conflict resolution drives organizational success. Strong communication, adaptability, and problem-solving skills enhance team performance and achieve goals.
Overview
15
15
years of professional experience
Work History
Program Manager
Hennepin County Human Services
Minneapolis, Minnesota
12.2020 - Current
- Led a team of planners and social workers to administer Hennepin County's Housing Support program, utilizing 160+ provider partners.
- Leveraged 80 million dollars in state funds to create housing opportunities for low-income, and disabled residents. Applied expertise in Minnesota State Statute to govern Housing Support fund administration.
- Established policies, procedures, and best practices to ensure quality and compliance in housing programs.
- Cultivated the housing provider market through competitive selection, onboarding, performance monitoring, and provider development meetings.
- Investigated resident complaints, including partnering with City, State, and County investigative and licensing partners.
- Supported efforts within the larger Office of Housing Stability through project work and collaborative efforts to include sunsetting of high risk COVID19 hotels.
- Completed grant applications for additional housing-related funds ranging from $200K to $2M, tracked and reported on deliverables.
Owner
Security Fence & Construction
Minneapolis, MN
04.2015 - Current
- Managed accounts payable and payroll for a small fence installation business to ensure timely payments.
- Recruited, hired, and trained new installers.
- Developed safety procedures for installers.
- Maintained vendor relationships by reviewing contracts with commercial and residential customers.
Professional Service Supervisor
Hennepin County Human Services
Minneapolis, Minnesota
09.2010 - 12.2020
- Supervised daily operations of human services programs within Hennepin County.
- Monitored compliance with county regulations and quality standards for services.
- Facilitated communication between departments to enhance service delivery processes.
- Resolved client concerns by providing guidance and support to staff members.
- Led strategic planning efforts to align the work around legislative changes and emerging best practices.
Education
Master of Arts -
St. Mary's University of Minnesota
Minneapolis, MN01-2012
Skills
- Project management
- Grant writing
- Stakeholder engagement
- Confident public speaking
- Data interpretation
- Process improvement
Affiliations
- President, Hennepin County Toastmasters 2025-2026
- Vice President of Membership, Hennepin County Toastmasters 2023-2025
Accomplishments
- Healthy Workforce Award, Hennepin County 2014
References
References available upon request.
Timeline
Program Manager
Hennepin County Human Services
12.2020 - Current
Owner
Security Fence & Construction
04.2015 - Current
Professional Service Supervisor
Hennepin County Human Services
09.2010 - 12.2020
Master of Arts -
St. Mary's University of Minnesota
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