Kristi Perez
San Antonio,TX
Summary
Dynamic customer service professional with extensive experience at Lion Mart, recognized for enhancing customer satisfaction and loyalty. Proven expertise in cash handling and payment processing, complemented by strong interpersonal skills. Successfully trained new employees, fostering a cooperative team environment while consistently exceeding service goals. Adaptable and reliable, committed to delivering exceptional service.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
28
28
years of professional experience
Work History
Customer Service Cashier
Lion Mart
01.2021 - 01.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Redeemed coupons to discount purchases.
QA Lead
Hill Country FoodWorks
03.2019 - 08.2020
- Standardized bug reporting methods for better communication between QA and development teams.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
- Reduced defect leakage by effectively conducting regression testing after each release cycle.
- Enhanced software quality by developing comprehensive test strategies and plans.
Customer Service Cashier
Lockhart Market
01.2016 - 01.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Redeemed coupons to discount purchases.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
Assistant Store Manager in Training
Citgo Corner Mart
05.2012 - 12.2015
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Continuously evaluated store processes for improvement opportunities, leading to increased productivity and enhanced customer experiences.
- Contributed to business growth by identifying opportunities for improvement in store layout, product offerings, and promotional activities.
- Managed financial reporting processes including budgeting, forecasting, expense tracking, and profit analysis to ensure store profitability.
- Developed strong relationships with vendors for favorable pricing terms and improved delivery timelines.
- Enhanced visual appeal of the store through creative merchandising displays that highlighted key product features effectively.
- Improved store operations by streamlining processes and implementing efficient inventory management systems.
- Assisted in driving sales growth through effective merchandising strategies and staff training programs.
- Increased efficiency in daily tasks by implementing technology solutions such as point-of-sale systems upgrades or mobile payment options for customers'' convenience.
- Built a loyal customer base through consistent follow-up, personalized attention to their needs, and the implementation of targeted loyalty programs.
- Implemented loss prevention measures to reduce shrinkage, ensuring accurate inventory counts and secure storage practices.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Sales Associate
Bealls Dept Store
01.2009 - 03.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Supported visual merchandising efforts by setting up eye-catching displays according to planograms or seasonal themes as directed by management.
- Handled customer complaints professionally and efficiently, finding resolution quickly while preserving customer loyalty.
- Promoted special offers or events happening within the store, driving increased foot traffic and sales opportunities during peak seasons or promotional periods.
- Increased store revenue by upselling complementary products and suggesting additional items for purchase.
- Managed cash register transactions accurately, balancing the till at the end of each shift without discrepancies.
- Assisted in training new sales associates on store policies and procedures, contributing to a cohesive team environment.
- Built lasting relationships with clients through personable interactions which led them return for repeat business.
- Assisted customers with returns and exchanges, ensuring a smooth process and maintaining positive relationships.
Manager in Training
Hastings Entertainment Inc
01.2008 - 12.2008
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Used company reports to analyze sales, gross profit and inventory activities.
Computer Operator
Municipal Court
01.2006 - 11.2007
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
- Improved operational efficiency by automating routine tasks using scripting.
- Ensured seamless data processing by meticulously monitoring and operating computer systems.
- Achieved high levels of data accuracy by performing diligent data entry and verification tasks.
- Enhanced system efficiency with regular maintenance checks and updates.
- Provided basic end-user troubleshooting and desktop support.
Customer Service Cashier
Valero Corner Store
07.2003 - 07.2005
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Customer Service Cashier
Valero Corner Store
01.2000 - 07.2003
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Assistant Sales Associate
Spencer's Gifts
02.1996 - 12.1999
- Supported visual merchandising efforts by setting up eye-catching displays according to planograms or seasonal themes as directed by management.
- Handled customer complaints professionally and efficiently, finding resolution quickly while preserving customer loyalty.
- Promoted special offers or events happening within the store, driving increased foot traffic and sales opportunities during peak seasons or promotional periods.
- Developed strong product knowledge through continuous learning about new offerings and attending vendor trainings as needed.
- Managed cash register transactions accurately, balancing the till at the end of each shift without discrepancies.
- Contributed to successful team sales goals by actively seeking opportunities to cross-sell or upsell when appropriate.
- Contributed to positive company culture by actively participating in staff meetings and sharing feedback on ways to improve store operations.
- Assisted in training new sales associates on store policies and procedures, contributing to a cohesive team environment.
- Maintained a clean and organized sales floor, leading to a more enjoyable shopping experience for customers.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
Assistant Sales Associate
Payless Shoe Source
07.1995 - 01.1996
- Handled customer complaints professionally and efficiently, finding resolution quickly while preserving customer loyalty.
- Promoted special offers or events happening within the store, driving increased foot traffic and sales opportunities during peak seasons or promotional periods.
- Increased store revenue by upselling complementary products and suggesting additional items for purchase.
- Enhanced customer loyalty through attentive listening, addressing specific needs, and maintaining a genuine interest in helping each individual find the best solutions for their situation.
- Managed cash register transactions accurately, balancing the till at the end of each shift without discrepancies.
- Contributed to successful team sales goals by actively seeking opportunities to cross-sell or upsell when appropriate.
- Assisted in training new sales associates on store policies and procedures, contributing to a cohesive team environment.
- Assisted customers with returns and exchanges, ensuring a smooth process and maintaining positive relationships.
- Maintained a clean and organized sales floor, leading to a more enjoyable shopping experience for customers.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
GED -
GEO
Del Rio, TX10-2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash management
- Payment processing
- Cash handling expertise
- Refund handling
- Inventory management
- Merchandise restocking
- Data entry proficiency
- Retail merchandising
- Account management
- Multitasking and organization
- Quality assurance
- Basic math
- Check processing
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Team collaboration
- Cooperative attitude
- Creative thinking
- Customer relations
- Cash handling and management
- Team leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
Languages
English
Full Professional
Spanish
Elementary
Timeline
Customer Service Cashier
Lion Mart
01.2021 - 01.2023
QA Lead
Hill Country FoodWorks
03.2019 - 08.2020
Customer Service Cashier
Lockhart Market
01.2016 - 01.2019
Assistant Store Manager in Training
Citgo Corner Mart
05.2012 - 12.2015
Assistant Sales Associate
Bealls Dept Store
01.2009 - 03.2012
Manager in Training
Hastings Entertainment Inc
01.2008 - 12.2008
Computer Operator
Municipal Court
01.2006 - 11.2007
Customer Service Cashier
Valero Corner Store
07.2003 - 07.2005
Customer Service Cashier
Valero Corner Store
01.2000 - 07.2003
Assistant Sales Associate
Spencer's Gifts
02.1996 - 12.1999
Assistant Sales Associate
Payless Shoe Source
07.1995 - 01.1996
GED -
GEO
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