Kristi Petelle-Coffman
Eureka,CA
Summary
Dedicated customer service representative with proven problem resolution and active listening skills. Committed to enhancing customer experiences and fostering loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Soboba Casino Resort
San Jacinto, CA
07.2023 - 04.2026
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and fostering repeat business.
- Assisted customers with gaming experiences, providing knowledgeable recommendations to enhance engagement.
- Managed conflict resolution, effectively diffusing challenging situations to maintain positive guest experiences.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Teller
Mechanics Bank
Atascadero, CA
08.2022 - 02.2023
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Maintained accurate records of transactions and balances, utilizing banking software for data entry and reporting.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Office Coordinator / Rehab Aid
Alpine Prime Physical Therapy
Helena, MT
06.2019 - 06.2022
- Coordinated scheduling for patient appointments, optimizing clinic workflow and enhancing patient satisfaction.
- Managed communication between staff and patients, ensuring timely responses and accurate information dissemination.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Did filing, faxing, copying, emailing
- Assisted patients on exercise machines
- Cleaned treatment rooms
Bartender / Casino Runner
Nickels Gaming Parlour
Helena, MT
08.2008 - 11.2021
- Crafted innovative cocktail recipes to enhance customer experience.
- Managed bar inventory and ordered supplies to maintain optimal stock levels.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Fixed gaming machines
- Cashed out all gaming tickets
- Sold packaged liquor and cooked
Education
High School Diploma -
Kapaa High School
Kapaa HawaiiSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Professional telephone demeanor
- Appointment scheduling
- Problem resolution
Timeline
Customer Service Representative
Soboba Casino Resort
07.2023 - 04.2026
Teller
Mechanics Bank
08.2022 - 02.2023
Office Coordinator / Rehab Aid
Alpine Prime Physical Therapy
06.2019 - 06.2022
Bartender / Casino Runner
Nickels Gaming Parlour
08.2008 - 11.2021
High School Diploma -
Kapaa High School