KRISTI PETERSEN

• Established strong relationships with clients, fostering trust and promoting long-term partnerships.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Negotiated contracts with external partners to ensure alignment on scope, deliverables, timelines, budgets, and other relevant aspects crucial for seamless execution of projects.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Provided detailed project status updates to stakeholders and executive management.

• Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
• Analyzed customer feedback to identify trends in customer experience, recommend process improvements, and develop solutions
• Drafted presentations highlighting company successes, goals achieved, and future plans when meeting with clients
• Developed strategies for renewing contracts that increased revenue growth year over year
• Generated detailed reports on transaction activity for senior management review
• Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.

• Implemented strategies to improve branch performance by increasing sales volume and profitability while reducing costs
• Cultivated relationships with key stakeholders including customers, vendors and other external partners
• Generated leads through cold calling, networking, email campaigns, etc., resulting in increased sales volume
• Collaborated with cross-functional teams to develop innovative solutions that met customer requirements
• Monitored customer accounts on a regular basis to ensure satisfaction levels remain high
• Monitored employee performance and provided feedback on a regular basis
• Recruited, trained, coached and managed a team of staff members

• Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Consulted with businesses to supply accurate product and service information.
• Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
• Met existing customers to review current services and expand sales opportunities.
• Led training sessions for junior team members on best practices in account management, fostering a culture of continuous learning and professional development.

• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
• Coached customers' staff and demonstrated product use and maintenance.
• Developed targeted sales strategies for specific product categories, increasing overall category performance.

Earlier roles include Retail Store Manager, Assistant Store Manager, Sales Support Representative