Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristi Phelps

West Frankfort,IL

Summary

Innovative Merchandising Manager offering experience in leveraging technology and data to manage broad selection of merchandise. Successful in managing inventory to provide detailed data for successful purchasing selections. Proficient in using technology to drive sales with knowledge of e-commerce and online sales techniques.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Merchandise Assistant Manager

Black Diamond Harley Davidson
08.2022 - Current
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Developed and implemented successful strategies to increase sales and profits.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
  • Collaborated with marketing team for prompt promotion of products.
  • Coordinated and directed buying team, enforcing compliance with company standards.
  • Analyzed industry trends to develop relevant offerings.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Business Development Center Manager

Black Diamond/Oasis Family Of Businesses
09.2021 - 10.2022
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Represented company and promoted products at conferences and industry events.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Kept meticulous client notes and updated account information in company databases.
  • Developed process to analyze customer feedback to incorporate insights into product development strategies.
  • Taught consultative selling techniques to new and existing staff members to build expertise.
  • Scheduled and implemented product promotions in accordance with available inventory and staff resources.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Motorclothes Associate

Black Diamond Harley Davidson
08.2020 - 09.2021
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Greeted customers, identified needs and provided product advice.
  • Cleaned, closed, and secured store at end of shift.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.
  • Maintained organized store environment to foster pleasant shopping experiences.
  • Developed loyal customer base by providing excellent customer service.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Used point-of-sale systems to process payments and check inventory levels.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Kitchen Manager

Stack'd Meals
01.2020 - 08.2021
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Education

High School Diploma -

Johnston City High School
Johnston City, IL
05.2006

Skills

  • Stockroom Organization
  • Promotional Planning
  • Retail Display Setup
  • Inventory Control
  • Shipment Processing
  • Customer Service
  • Project Planning
  • Team Development
  • Teamwork and Collaboration
  • Hiring and Training
  • Scheduling and Coordinating
  • Computer Skills
  • Onboarding and Orientation
  • Decision-Making
  • Professional and Courteous

Certification

  • Certified Harley Davidson A&L Manager
  • Harley Davidson Motorcycle Sales Training
  • Harley Davidson Marketing Training
  • Certified Food Handler/ Manager License
  • Illinois BASSET Certification

Timeline

General Merchandise Assistant Manager

Black Diamond Harley Davidson
08.2022 - Current

Business Development Center Manager

Black Diamond/Oasis Family Of Businesses
09.2021 - 10.2022

Motorclothes Associate

Black Diamond Harley Davidson
08.2020 - 09.2021

Kitchen Manager

Stack'd Meals
01.2020 - 08.2021

High School Diploma -

Johnston City High School

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Kristi Phelps